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Product Support
klaus.schumann
Posts: 57
Registered: ‎08-29-2007
Message 1 of 10 (2,418 Views)
Accepted Solution

Rendering in Cloud returns "The file could not be translated.-1" error

2418 Views, 9 Replies
11-04-2013 08:40 AM

Problem description:

 

When attempting to launch the Render in Cloud feature in Revit 2014, the following error message is displayed:

 

Render in Cloud

A Problem occurred.

The file could not be translated.-1

 

English.png

 

 



Klaus Schumann
Product Support
klaus.schumann
Posts: 57
Registered: ‎08-29-2007
Message 2 of 10 (2,411 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

11-04-2013 08:56 AM in reply to: klaus.schumann

Solution:

 

Apply the following solutions in order to resolve the error message:

 

1. Make sure that Revit 2014 Service Pack 1 is installed, apply it if not and test the Cloud rendering feature again

 

2. Check if there are any extended characters in the Windows user name (C:\users\<username>). If there are, create a new windows account without any such characters, log in using the newly created account and try using the Cloud rendering feature again

 

3. The message can sometimes display when attempting to use a file from older Revit versions containing PRC content - if this is the case try first removing RPC content and check if this solves the issue. Then try inserting new and updated versions of the content if available

 

4. Check the names of the views that you are requesting for render and make sure that there are no special characters contained in the view names (i.e. square brackets, colon symbol, semicolon symbol, etc...)



Klaus Schumann
New Member
artettech
Posts: 1
Registered: ‎12-09-2013
Message 3 of 10 (2,225 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

12-09-2013 11:51 AM in reply to: klaus.schumann

Bonjour!

J'ai fais toutes les procédures que vous m'avez prescrit mais le message d'erreur persiste. Le problème est présent aussi sur mon portable depuis la version 13. J'aimerais que vous me contactiez avec teamviewer afin de résoudre mon problème qui est présent depuis 2 ans (deux version revit différentes et deux ordinateurs différents)

 

Merci!

 

Ghislain Bertrand

418-873-3520

Active Member
afigueroa-soldner
Posts: 6
Registered: ‎05-13-2008
Message 4 of 10 (2,035 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

01-10-2014 11:28 AM in reply to: klaus.schumann

I am having the same issue. I have not installed service pack 1. Our firm has had issues with this service pack and had to rebuild computers due to the issues it has caused. the file I am currently rendering from was an older version of Revit and has no RCP content in it. I have eliminated all special characters in file names and user names. Before the "upgrade" to Render in the Cloud,I had rendered this file about a year ago with no issues at all now I am. Is there any thing else that can be done other than installing service pack 1? Any suggestions?

 

Thank you in advance.

Product Support
klaus.schumann
Posts: 57
Registered: ‎08-29-2007
Message 5 of 10 (2,006 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

01-13-2014 05:36 AM in reply to: afigueroa-soldner

Hi there,

 

Since the writing of the above solution, Update Release 2 for all Revit flavours has been released. If there was trouble with the application of UR1 you may jump directly to UR2 as it contains also all of the fixes that were in the first Update.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334435&linkID=9273944

 

Hope this helps.



Klaus Schumann
New Member
jmdclemente
Posts: 1
Registered: ‎01-20-2013
Message 6 of 10 (1,856 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

01-29-2014 05:28 AM in reply to: klaus.schumann
Hello again Sally,
 
I update my revit 2013 for 2014. Now I Am trying to do the update release 1 and it gives me an error. I attach the message to this email. It stop working with cloud rendering again..but it could be fixed with the updates released 1 and 2.
 
Thank You,
José Clemente
Untitled.jpg
New Member
jhnchoi20
Posts: 1
Registered: ‎03-11-2014
Message 7 of 10 (1,558 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

03-11-2014 05:44 AM in reply to: klaus.schumann

I did try download the file "Revit 2014 Service Pack 1" which was posted online, but the problem is that i cant even use the file.

it does not work.. what should i do?

Product Support
klaus.schumann
Posts: 57
Registered: ‎08-29-2007
Message 8 of 10 (1,544 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

03-11-2014 08:09 AM in reply to: klaus.schumann

Hi there... Since this solution was posted, Update Release 2 for all Revit flavours has been released. If you have no Updates installed on Revit, there is no need to go for Update Release 1 (Service Pack 1) and you can jump directly to Update Release 2.

 

Make sure you download the correct Update for your Revit flavour.

 

http://knowledge.autodesk.com/support/revit-products/downloads#?rows=10&sort=score

 



Klaus Schumann
New Member
nanaoviedo21
Posts: 2
Registered: ‎04-17-2014
Message 9 of 10 (736 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

05-08-2014 06:20 PM in reply to: klaus.schumann

Hi,

 

I am having the same issue, I have Revit 2014 service pack 2 (build 20131024_2115 x64) and Ihave tried the solution steps mentioned. Is there any thing ele I can try?  Thanks

New Member
nanaoviedo21
Posts: 2
Registered: ‎04-17-2014
Message 10 of 10 (732 Views)

Re: Rendering in Cloud returns "The file could not be translated.-1" e

05-08-2014 09:08 PM in reply to: nanaoviedo21

Hi, after a second revision, I found the problem. It was a ceiling that was causing it. Thanks a lot.

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