Revit Architecture

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New Member
Posts: 1
Registered: ‎09-13-2012
Message 1 of 2 (305 Views)
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FILE DAMAGED - How to recuperate it manually?

305 Views, 1 Replies
09-13-2012 02:15 AM

Yesterday I've recorded normally my project but this morning I can't open it !!

 

I have a message like that: "your file is damaged and must be recuperated manually. Please contact Autodesk assistance service". I don't understand how to correct this error and above all, how to recuperate my project manually. If you had the same error, could you help me? Because there is not any telephone number to call for technical problems with autodesk?

 For information, I work with revit architecture suite 2013. Next week, I downloaded the latest updates. Before to download it I had no problem. So could it be this last update which generate this "bug" to record my project?

 

 In waiting your answers, I'm going to put back my license revit architecture suite 2013 in my computer. I will see if after I always have the same problem.

 

Thanks for your help.

Product Support
alan.quinn
Posts: 566
Registered: ‎09-08-2010
Message 2 of 2 (280 Views)

Re: FILE DAMAGED - How to recuperate it manually?

09-14-2012 12:11 PM in reply to: coralie.moreau

In many cases corrupt files cannot be recovered. Here are a few options....

 

If you have a back-up I recommend recovering from it. Here's a link to a video that will help:

 

http://www.youtube.com/watch?v=aS_npowNOe4&noredirect=1

 

To manually recover the file yourself please see the information in the following link: 

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17680194&linkID=9243099

 

Hope this helps and thanks for posting.

 

 

 

 



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.

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