ContextualHelp URL doesn't work

[rwelchKT]

In spite of the fact that the Revit API is correctly storing the ContextualHelp URL and Type that I send it (based on a dialog the fact that I'm able to display these variables in a dialog box), when I click ‘F1’ from the Addin's toolstrip icon, it just opens up a blank “html” file. Any idea what might be the cause of this?

[rwelchKT]

Attached is code related to my issue

static string urlhelp = "http://ktrg.kierantimberlake.com/tally/faq/";

string path = System.IO.Path.GetDirectoryName(System.Reflection.Assembly.GetExecutingAssembly().Location);

ContextualHelp contextHelp = new ContextualHelp(ContextualHelpType.Url, urlhelp);

contextHelp.HelpTopicUrl = urlhelp;
contextHelp.HelpType = ContextualHelpType.Url;

pushButton1.SetContextualHelp(contextHelp);

MessageBox.Show("ContextualHelp Object's Help URL : " + contextHelp.HelpTopicUrl

 + "\nPushbutton's Contextual Help URL : " + pushButton1.GetContextualHelp().HelpTopicUrl
 + "\nContextualHelp Object's Help TYPE : " + contextHelp.HelpType.ToString()
 + "\nPushbutton's Contextual Help TYPE : " + pushButton1.GetContextualHelp().HelpType.ToString());

After pressing F1

[Joe.Ye]

Hello,

Would you please upload the code sample to here or other place?

Thanks

[rwelchKT]

Please see above.

[Joe.Ye]

Hi, I use the same code in windows. After hit F1 when the cursor is hovering the Ribbon button, it can display the webpage correctly using IE. What's your default internet explorer? or Maybe it relates with your firewall setting?

[rwelchKT]

I am using Google Chrome and don't normally have any issues opening up other web pages via Process.Start calls within my add-in. But when I tried one of the Autodesk sample plug-ins (File Upgrader), I got the following error, which suggests to me that it's something not just specific to url helpfiles, as this one appears to be a text document.

 

[Joe.Ye]

Hi Ryanxwelch,

I don't have this problem with the File Upgrader.
This problem sounds related to specific computer.
Would you please try that in another computer to see if that happens?

Thanks,

[Luis_Salazar]

Hi guys, if my default browser is Google Chrome, the web link is not opened. If I use Firefox, it is opened. It is an issue for Google Chrome customers. Could you check it?

[mikako_harada]

Hi Luis, 

Do you mean F1 help?  If so, i just tried with one of store app and Gluee add-in.  They work for me.