Remote General

Valued Contributor
Posts: 52
Registered: ‎10-26-2007
Message 1 of 3 (346 Views)

Install error

346 Views, 2 Replies
09-24-2013 06:25 PM

Error on installation is

"There was an error installing the Autodesk Remote Service.

Service install Error Code: -500"

and installation aborts.


This is my home computer built specifically for running Inventor Ultimate Suite. I7, Win7 64 bit, nvidia GTX660 TI.


Remote connection loaded fine on my HP work system.


Used the same install executable on both machines.


Dave Gorjup

Dynamic Aviation



Posts: 3
Registered: ‎07-30-2008
Message 2 of 3 (324 Views)

Re: Install error

09-26-2013 06:37 AM in reply to: dgorjup

I had an installation error on my first try.  After turning off my virus protection it worked fine.

Product Support
Posts: 338
Registered: ‎08-26-2008
Message 3 of 3 (320 Views)

Re: Install error

09-26-2013 11:27 AM in reply to: moberlin

Hello Dave,


This -500 error means "WebCL installer timed out.". This indicates a permissions issue or there is a security or antivirus software blocking the install. Please ensure you are installing with an administrator account and your antivirus is disabled. You may also wish to disable UAC (

Jeffry Asbury

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