Two notebooks, same model.
First, Win7enterprize - install OK.
Second, Win7pro Rus. - "There was an error installing the Autodesk Remote service. Service uninstall error code:-4".
(installation from local HDD).
What might be the cause of problem?
I refused to use that "issued" notebook and took third with enterprize.
I tried connect first with third. All-in-all it is not working. Also it
is not stable.
1 time out of ~20 attempts to connect it shows me just black window. The
rest ~19 connections just failed to connect. No changes on my side in-between.
What is the model of the notebook you are using? and is the notebook the host machine or a client you are using to connect to the hosted system?
Thanks.
It may be that the service is having a connection problem when it's configuring. Are you on a work/school network? There are some ports and domains that need to be available on your network for the service to connect (See below). If you don't have the ability to change the network you may want to try installing while connected to a different network.
Make sure all your Remote Clients are running the latest version. You can check the version number by right-clicking the Remote icon in the taskbar and choose about. The latest version, as of this moment, would be 1.0.4.1 on the PC. If you are already running that latest version that most likely the issue is related to one of more of the ports or domains listed in my previous post being blocked.
A basic test would be to see if you can ping the domain in question, however, in some cases a packet shaper or firewall can block traffic from certin applications or ports and still allow ping and port 80 traffic. I would suggesting following up with your IT group/Network administrator to be sure.
You would want to unblock the entire domain not any any one particular subdomain. Hence the addresses with the * placeholder (IE. *.otoyserver.com). Has your IT group confirmed the ports I porvided are open on your network?
Sorry to see your having issues with connecting. Let's look at a few items before we continue:
1) On the host machine, when you set it to share, does the machine stay in a "sharing" state? Or does it switch back to the off state?
2) Is both the host system and the client system in the same network?
3) When connecting to the host machine, do you see a message on the system that says something like connection established... in a task bar popup?
To see this message have the host machine unlocked before connecting to it and watch the system. If you get the popup message and then it closes this is an indicator of firewall UDP port blocking.
4) On the host machine,check if WebCL Service is running, also check if the servive Autodesk Remote is running.
5) Do you know if your IT deparment has packet shappers running on the network?
We do have a FAQ that documents the ports and firewalls required. Has your IT department reviewed these?
I hope answering some of these questsion will help us isolate where the connection failure is occuring.
Seeing the message pop-up and then go away indicates the ports are blocked. The 1st attempt to connect is thru TCP/IP. Once that connection is established, UDP protocal takes over to stream the desktop. Your descriptions indicate the UDP protocal is blocked either entirly or for particular domains (for both the black screen and connect/discconect message). We also know that some packet shapers will block as well.
Unfortunatly, your IT departmet will need to take a deeper look at the firewall rules and other packet managment services.
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