You would want to unblock the entire domain not any any one particular subdomain. Hence the addresses with the * placeholder (IE. *.otoyserver.com). Has your IT group confirmed the ports I porvided are open on your network?
Sorry to see your having issues with connecting. Let's look at a few items before we continue:
1) On the host machine, when you set it to share, does the machine stay in a "sharing" state? Or does it switch back to the off state?
2) Is both the host system and the client system in the same network?
3) When connecting to the host machine, do you see a message on the system that says something like connection established... in a task bar popup?
To see this message have the host machine unlocked before connecting to it and watch the system. If you get the popup message and then it closes this is an indicator of firewall UDP port blocking.
4) On the host machine,check if WebCL Service is running, also check if the servive Autodesk Remote is running.
5) Do you know if your IT deparment has packet shappers running on the network?
We do have a FAQ that documents the ports and firewalls required. Has your IT department reviewed these?
I hope answering some of these questsion will help us isolate where the connection failure is occuring.
Seeing the message pop-up and then go away indicates the ports are blocked. The 1st attempt to connect is thru TCP/IP. Once that connection is established, UDP protocal takes over to stream the desktop. Your descriptions indicate the UDP protocal is blocked either entirly or for particular domains (for both the black screen and connect/discconect message). We also know that some packet shapers will block as well.
Unfortunatly, your IT departmet will need to take a deeper look at the firewall rules and other packet managment services.
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