Remote General Discussion

Remote General Discussion

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Oilfan94
Posts: 1
Registered: ‎10-08-2013
Message 1 of 3 (327 Views)

Account not associated

327 Views, 2 Replies
10-08-2013 01:18 PM

My company has a subscription account and I'm set up as a registered end user.  I have installed Autodesk Remote but when I try to log in, it says that "Your account is not associated with an Autodesk Subscription...."

 

I think it may be confusing my Autodesk account with my Subscription account.  If so, I can't find a way to associate my 'regular' Autodesk account with my subscription. 

 

Any help?

*Expert Elite*
pendean
Posts: 22,155
Registered: ‎11-06-2003
Message 2 of 3 (326 Views)

Re: Account not associated

10-08-2013 01:23 PM in reply to: Oilfan94
Ask through Subscription Help how to resolve it, they should be able to do so. Not much anyone else can unless your reseller can jump in too.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Employee
schmiej
Posts: 29
Registered: ‎08-12-2008
Message 3 of 3 (303 Views)

Re: Account not associated

10-14-2013 09:16 AM in reply to: Oilfan94

 Check your subscription entitlements by logging into https://accounts.autodesk.com/ and select the tab Account.  Look for Autodesk Remote in your list of products and services.  If you do not see Autodesk Remote, contact your account administrator to provide you access.

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