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Posts: 5
Registered: ‎11-16-2007
Message 1 of 3 (1,118 Views)
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QTO will not open projects

1118 Views, 2 Replies
01-04-2012 11:29 AM

Two current (was working on them yesterday with no problems) QTO projects will not open on my computer.  The error message " There was a problem displaying the page" appears.  Both of these files will open on other computers in the office with the same (2012) version and hotfix level as my computer.

 

We have tried to reinstall QTO and it has not resolved the problem.

 

Anyone encountered this before?

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tcorey
Posts: 2,315
Registered: ‎12-18-2002
Message 2 of 3 (1,098 Views)

Re: QTO will not open projects

01-24-2012 06:19 PM in reply to: gdawson

Did you install the hotfix or are you just saying you have the same hotfix level as someone else for whom this works?

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller
Member
Posts: 5
Registered: ‎11-16-2007
Message 3 of 3 (1,092 Views)

Re: QTO will not open projects

01-26-2012 02:55 PM in reply to: tcorey

The hotfix was allready installed.

 

Turns out the issue was associated with the windows user profile. When we logged on to the problem computer as a different user we were able to open the ato files.  Autodesk tech support confirmed this as the likely cause of the problem.  We deleted the user profile / recreated on the PC and were back in business.                   

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