Quantity Takeoff

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shawn.crowley
Posts: 1
Registered: ‎12-05-2011
Message 1 of 2 (412 Views)

Documents Browser - Red 'X'

412 Views, 1 Replies
12-05-2011 05:55 AM

Sometimes when working in QTO 2012 my documents browser gets a red 'x' through the dialouge box.  I can still select views and see name previews when I hold my house over where the documents used to be, but am unable to seen anything.

 

QTO Error.jpg

 

All help is appreciated.

 

Thanks,

 

Shawn

 

 


Shawn Crowley
Technical Specialist
CADapult Ltd
http://www.cadapult.net

Empowering Design With Integrated Solutions
Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 2 of 2 (381 Views)

Re: Documents Browser - Red 'X'

02-14-2012 11:52 AM in reply to: shawn.crowley

Shawn,

Hello. Thank you for the post. The screenshot appears as though you are un able to render this particular pane. Do you have the updates installed? That would be the first step. Also, I would update your graphics card drives to see if this is a view issue.

 

Also, I would reset the window layout. Click Window > Reset Window Layout

 

If this does not help, you can try to reset your QTO user profile. Sometimes this helps. Simply rename the following folders:

C:\Users\**YOUR USED ID**\AppData\Roaming\Autodesk, Inc\Autodesk Quantity Takeoff 2012

C:\Users\**YOUR USERID**\AppData\Local\Autodesk, Inc\Autodesk Quantity Takeoff 2012

 

After they are removed, when you start QTO, it will rebuild these folders for you.

 

Thank you for participating in our community!

 

David Dembkoski                

 

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Product Support Specialist

Autodesk Product Support

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David Dembkoski

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