Quantity Takeoff

Reply
Valued Contributor sta
Valued Contributor
sta
Posts: 81
Registered: ‎08-28-2012
Message 1 of 3 (812 Views)

Crashing every time a report is being created

812 Views, 2 Replies
10-19-2012 01:20 PM

Everytime I try to create a report in one of my projects the program crashes. I have tried restarting the program, the computer, and even making very small reports with no luck. I just put a lot of time into this file and I can not get a report. What is going on Autodesk?

Alumni
Posts: 359
Registered: ‎08-28-2009
Message 2 of 3 (789 Views)

Re: Crashing every time a report is being created

10-23-2012 10:39 AM in reply to: sta

Dear sta


Does the crash occur when writing a report in the sample dormitory.ato project?  You can find this project by clicking File > Open sample files.

Please try the following :

1. Close Autodesk Quantity Takeoff 2013.

2. Copy one of the following folder locations into the address bar of Windows Explorer

%USERPROFILE%\AppData\Local\Autodesk\

In this folder, you’ll find the following folder similarly named the following:
Autodesk.Takeoff.exe_Url_up2xaf0eb1nepe2vtxpg3ezn5unclkmw

3. Open this folder and open it’s subfolder 6.0.78.0.

In this folder you’ll find the user.config file. Rename it as user.config.bak. Open QTO and the user configuration files and interface will be reinitialized.  Please let me know if this resolve the crashing.


If not, please try a complete uninstall/reinstall:

1. Uninstall from Control Panel > Add or Remove Programs

2. Delete the following left over folders if they remain:
C:\Autodesk\Autodesk_Quanitiy_Takeoff_2013
C:\ProgramData\Autodesk\QTO\2013
C:\Program Files (x86)\Autodesk\Quantity Takeoff 2013
C:\Users\%USERNAME%\AppData\Local\Autodesk\Autodesk Quantity Takeoff
C:\Users\%USERNAME%\AppData\Local\Autodesk\Autodesk Quantity Takeoff 2013
C:\Users\%USERNAME%\AppData\Local\Autodesk\Autodesk.Takeoff.exe_Url_up2xaf0eb1nepe2vtxpg3ezn5unclkmw
C:\Users\%USERNAME%\AppData\Roaming\Autodesk\QTO\2013
C:\Users\%USERNAME%\AppData\Roaming\Autodesk\QTO2013

3. Reinstall the software and test creating a report.




John Lipp
Support Specialist
Product Support
Autodesk, Inc.

Valued Contributor sta
Valued Contributor
sta
Posts: 81
Registered: ‎08-28-2012
Message 3 of 3 (778 Views)

Re: Crashing every time a report is being created

10-24-2012 08:17 AM in reply to: john.lipp

It appears that the crashing when creating a report specifically has stopped happening after the user configuration files and interface where reinitialized. Thank you!

 

However in the past 2  hours of work I have had over 6 crashing from doing other tasks within the program. Specifically when re-labeling a large amount of items and other times the program crashed for no apparent reason. Please advise.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Welcome to the new Autodesk Community!
If this is your first visit, click here to get started and make the most of the Community. Let us know what you think of the new experience in the Community Feedback Forum.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community