AutoCAD Electrical and HP 5100 Printer Error

[jblaser]

I have AutoCAD Electrical 2012 and I have multiple printers set up on the network via Windows 7 64 bit.  All of the printers work ok except for a HP LaserJet 5100tn.  I can print to this printer ok if I select the paper size to be 'Letter', but if I pick the paper size '11x17', even when doing just a preview of the print, it causes AutoCAD Electrical to stop working with the message 'AutoCAD Application has stopped working - Windows is checking for a solution to the problem' and this is followed by the message window, 'AutoCAD Application has stoped working - A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solution is availabale.' and all is available is a button that says 'Close the program'.

I can print to other printers with no issue and I can print to Letter size (8.5x11), but not to 11x17.

Are there any suggestions that can make this work?

To add the printer, I went through the Windows 'Add a printer/device' and I installed the printer.  I have verified that the printer driver is the latest driver available from HP, so I don't think it is a driver issue, I think it is a setting some where that is causing the problem.

Any help would be greatly appreciated.

Best Regards,

John Blaser

jblaser@controlflow.com

[pendean]

This was solved back in the days when Win7 was new: install and use HP's Universal Printer Driver for your HP device. Nothing else works and WIndows 'add a printer' has no clue where to get it.

Go to www.hp.com and seek it out.

[bryce.thelin]

Here is the link to the driver which should work for you:

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?lang=en&cc=us&sp4ts.oid=4157320

AutoCAD does best with non-PostScript drivers, so try the PCL5 driver first.