Printing and Plotting

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ets-tech1
Posts: 8
Registered: ‎09-28-2011
Message 1 of 5 (3,132 Views)

AUTOCAD 2012 crashes when printing to the plotter

3132 Views, 4 Replies
09-28-2011 09:21 AM

Hello Forum,

 

Autocad freezes when selecting a plotter. The Plotter is an HP designjet 500(http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18...).  The drivers are upto date. We have three other plotter, same result. No issues in printing on a laser/color printer which are on a network.

Plotter are on a network,managed by a print server.I  have used a HP universal driver, which stopped the freezing but nothing would print.

System Configuration:

Dell Optiplex 990, I5 processor

10GB Ram

500 GB HD

Windows 7 Enterprise 64 bit.

 

Need to fix this ASAP.

 

I

Distinguished Contributor
Posts: 410
Registered: ‎10-03-2008
Message 2 of 5 (3,059 Views)

Re: AUTOCAD 2012 crashes when printing to the plotter

10-12-2011 11:50 AM in reply to: ets-tech1

We had a similar issue when we moved to Windows 7 / AutoCAD 2011.. going to an HP 5550. The solution was to add a custom sheet size for our 11x17 prints. and it's been working since.

 

See this:

 

http://forums.autodesk.com/t5/AutoCAD-2011/Can-t-Print-11x17-to-HP-Printers-with-Autocad-2011-and-Wi...

 

*Expert Elite*
pendean
Posts: 20,295
Registered: ‎11-06-2003
Message 3 of 5 (3,039 Views)

Re: AUTOCAD 2012 crashes when printing to the plotter

10-13-2011 06:08 AM in reply to: TherealJD
Distinguished Contributor
Posts: 136
Registered: ‎03-11-2009
Message 4 of 5 (2,702 Views)

Re: AUTOCAD 2012 crashes when printing to the plotter

01-31-2012 02:34 PM in reply to: ets-tech1

Can you print 8.5x11 and not 11x17?

Are you running a post script print driver?

 

If you are running Windows 7 64 bit  AutoCAD 2010 or higher and you a using an HP post script driver select 11x17 and it will most likely crash.

 

Try a HP PLC driver the qaulity may be lower but it beats crashing with no print.

Product Support
Posts: 393
Registered: ‎05-25-2010
Message 5 of 5 (2,659 Views)

Re: AUTOCAD 2012 crashes when printing to the plotter

02-08-2012 04:04 PM in reply to: ets-tech1

I would definitely make sure you have the latest Universal Driver from HP, and there are three choices:

 

PCL5
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ds-99378-2


PCL6
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ds-99374-2


PostScript
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ds-99376-2

 

One of these may work better than the other. AutoCAD tends to do better with non-PostScript too. I'd try the PCL5 one first.

 

If these don't help, then it must bee something with the print server and how it's handling the driver. I've seen a couple cases on this where the driver was thought to be updated but the server was still using the old one.



Bryce Thelin

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