Take my money or why i can't buy cloud credits

[Anonymous]

Why i can't buy cloud credits? I try to visit my cart but it doesn't work. It drop me to store http://www.autodesk.com/store. 

[vidanom]

strange,

Can you try the following link

https://store.autodesk.com/store?Action=DisplayPage&Locale=en_US&SiteID=adskus&id=QuickBuyCartPage

[vidanom]

Have you tried following these steps:

http://forums.autodesk.com/t5/Photo-on-ReCap360/How-to-buy-a-ReCap-360-subscription/td-p/4901856

Please let us know if you are still ending to the wrong page,

Thank you,

Mitko

[Anonymous]

 I try to visit my cart but it doesn't work. It drop me to main page of autodesk store.

[vidanom]

I’ll write you a private message and see how we can resolve this.

We would appreciate any help.

Thank you,

Mitko

[Anonymous]

Thanks, i look forward to your reply.

[michael.eskinazi]

Hello

I am having the same problem.

Cannot see my cart to purchase an annual subscription to Autocad LT

[vidanom]

Hi Michael,

Can you share your email account in private message, and I’ll open a service ticket for you right away.

Thank you,

Mitko

[fevergore]

I'm having the same problem buying subscription on Maya LT. Trying to open a cart, but it just takes me back to the store/

[thaison.horn]

I have the same problem trying to buy an upgrade from skecthbook pro 6 to 7. Whenever I try to access my cart, I end up being forwarded to the store homepage.

[vidanom]

 Hi Thaison,

The right representative should contact you shortly.

Thanks,

Mitko

[NoDrugs!]

I have the same problem. I tried to by lisence for Character Designer.

[vidanom]

Check,

I'll let the right team know

Regards,

Mitko

[dmonberg92]

Same problem here.. I am having quite alot of problems ordering more cloud credits. I have tried using the guide you supplied, ie going through the reporting tab under my account management, but the "Get Cloud Credits" just redirects me to the homepage of the US version of your online shop, with no purchase popping up.. I have tried to do this through numerous webbrowsers on both Mac and Windows, I removed all my app's connected to the specific browser (ie adblocker etc etc) - still it doesnt work.. It seems like the "Get Cloud Credits" wants to redirect me to "http://store.autodesk.com/store/adskus/en_US/buy/productID.289204200/ThemeID.30603000/OptyID.1100021..." but instead it moves me to "https://www.autodesk.com/buy-online" What do I do? I am working on a project in Recap Pro and deadline is soon..

[anil_mistry]

Hi @dmonberg92,

Thank you for participating in our Community! Please, see my reply from this post. 

Thank you and have a great day!