Community
ReCap Forum
Welcome to Autodesk’s ReCap Forums. Share your knowledge, ask questions, and explore popular ReCap topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error 49: You don't have entitlement for that service

27 REPLIES 27
SOLVED
Reply
Message 1 of 28
ebryan
1393 Views, 27 Replies

Error 49: You don't have entitlement for that service

Please explain and remedy...

 

Error 49: You don't have entitlement for that service

 

I have paid for a subsription, yet I see no credits.

 

I have cleared my Google Chrome cache.

 

I even tried submitting smaller, 1200 x 1200 pixel pictures @ 108 total.

 

Excited about this technology,

Eric

27 REPLIES 27
Message 21 of 28
RC_steph
in reply to: TalonOne

 

 

Sorry for this issue. We are trying to reproduce it but with no success. I will contact you by email to get more information on your use case and account information to be able to reproduce it.

Message 22 of 28
RC_steph
in reply to: RC_steph


some update on this issue, we have finally been able to reproduce the problem and are planning for a hot fix early next week.
Message 23 of 28
Werra2014
in reply to: RC_steph

Great.



Thank you





...................

VirtuellBau Holding AG

Herr Ralph Werder

Herisauer Strasse 70

9015 St.Gallen



Tel: +41 71 310 00 49

Mobile: +41 79 211 58 24

E-Mail: werder@virtuellbau.ch

Web: www.virtuellbau.ch
Message 24 of 28
tksharpless
in reply to: vidanom

I got same error on resubmitting a project that had run in free mode after adding 4 photos (bringing the total to 26).  Purchased a subscription but no luck yet.

Message 25 of 28
tksharpless
in reply to: tksharpless

Is the workaround to delete the project and make a new one?

Please provide link to instructions for the "old" (but working) interface via 360, This one has almost zero functionality and I want to get some work done.
Message 26 of 28
AndrewMenage
in reply to: RC_steph

Great, thanks.

Message 27 of 28
RC_steph
in reply to: ebryan

Hello,

 

 

For information we pushed an update this past WE to fix the "Error 49: You don't have entitlement for that service" when resubmitting a project.

Depending on your old project status, you might need to start over from a clean state before resubmitting.

 

Thanks

Message 28 of 28
TalonOne
in reply to: RC_steph

Works great for me! Thanks!

 

 

Matt

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Rail Community


Autodesk Design & Make Report