PLM 360 General

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Product Support
michelle.stone
Posts: 220
Registered: ‎02-21-2012
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Technical Support for PLM 360

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03-06-2013 12:36 PM

If you guys are here on the forum, you already know this is a great place to get information about PLM 360!  Hopefully you visit the Wiki and PLM TV for more 'how-to' type information.  But where to go when you need techincal support on a specific issue?  If you are a PLM 360 customer, you have access to Autodesk Subscription.

 

When you log in (if you aren't the contract administator, ask them to set you up - they are typically the ones that purchased the software and/or the PLM Site Administrator - some great info in this Quick Guide), you'll go to the 'Technical Support' link on the side of the page:

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From there, you'll get this screen (if you have Advanced Support, you'll find the phone number there - kinda funny my account doesn't have it - guess I can't call myself :smileytongue:):

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When you click on 'Request Support', you get to a page to create a case (this is used for a variety of questions - choose Techinical Support to get to our Product Support Team):

 

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Fill out the info and submit the case!  Unlike other Autodesk products, you can just choose Autodesk 360 for Operating System:

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Hope this helps!

Michelle



Michelle Stone
PLM Product Manager
Autodesk, Inc.

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