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g.heeley
Posts: 31
Registered: ‎06-08-2011
Message 1 of 6 (322 Views)
Accepted Solution

Internet Explorer Sign In issues

322 Views, 5 Replies
01-10-2013 05:25 PM

When trying toi use IE9 to sign in to our PLM trial we just get sent back to a blan sign in dialog. I can log in through Chrome and Safari no problem (on the same PC). . I can also log inot Autodesk 360 in IE with the same credentials, it just appears IE9 + PLM 360 doenst want oit sign in

Any ideas?

Thanks
Greg

Greg Heeley
CAD Administrator
temperzone Ltd
Inventor Pro, Vault Pro, ACADE
Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 2 of 6 (313 Views)

Re: Internet Explorer Sign In issues

01-11-2013 06:29 AM in reply to: g.heeley

Hi Greg,

 

You may be seeing an issue with your browser not accepting  3rd party cookies (since you’ll notice the URL for PLM 360 is xxx.autodeskplm.net, not autodesk.com). Please try the following and let me know if you are able to access your site:

 

IE9: Tools - Options > Security > Trusted Sites > Sites > Allow“autodesk.com” (no quotes)





John Hill
Support Specialist
Product Support
Autodesk, Inc.
Member
GregHeeley
Posts: 4
Registered: ‎03-08-2011
Message 3 of 6 (303 Views)

Re: Internet Explorer Sign In issues

01-13-2013 11:15 AM in reply to: JohnCHill

Hi John

I added https://*.autodesk.comto the trusted sites (we have Require server verification (https) for all sites in this zone checked)

Now all logging in fine

CAD Administrator
Temperzone
Auckland
New Zealand
Inventor Professional, ACADE, Vault Professional, Epicor 9 , Visual Studio 2010. Hp Z400, 12GB RAM, nVidia Q4000
Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 4 of 6 (293 Views)

Re: Internet Explorer Sign In issues

01-14-2013 05:08 AM in reply to: GregHeeley

Hi Greg,

 

Thank you for the feedback on the change that needed to be made.

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Valued Contributor
marshallw
Posts: 77
Registered: ‎04-05-2007
Message 5 of 6 (210 Views)

Re: Internet Explorer Sign In issues

05-29-2013 09:45 AM in reply to: JohnCHill

John,

 

Tried all above changes to Trusted Sites but nothing works. Sign in page somes up, but clicking the "Sign In" button has No effect -- nothing happens at all. Chrome works fine.

 

Any further ideas?

Product Support
mazerab
Posts: 203
Registered: ‎11-20-2012
Message 6 of 6 (202 Views)

Re: Internet Explorer Sign In issues

05-29-2013 09:56 AM in reply to: marshallw

Hi Greg,

When you click on Sign In on your PLM 360 tenant landing page, it does a redirect to https://accounts.autodesk.com. Can you please add this URL to your trusted sites and restart the browser?

Please let me know if that helps at all.

Regards,



Bastien Mazeran
Support Specialist
Product Support
Autodesk, Inc.

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