Can't get into two of our workspaces

[j.hendrickson]

Please help, I am unable to open items in several of my workspaces.  I can get to the workspaces' view pages but when I click on an item it goes to the item's page with title, lifecycle, and tabs, but where the content is supposed to be there is just the spinning circle of dots.  It was all working fine on Friday before the weekend.  Some other users are having the same problem while others are not.  I've checked permissions and security and can't find a culprit, but I don't think anythings been changed since it last worked on Friday.  This is also not happening in all workspaces, just a few.

And please let me know if there's a better place to request this type of support.

Thanks.

[michelle.stone]

I created a support case for this (09569049) - someone will contact you soon.

Thanks,

Michelle

[trevorhill]

J-

We have been having the same problem. What I have found out that Firefox hasn't been working correctly, while IE & Chrome have been. If you are not using Firefox then this isn't much help. I hope you get this issue resolved quickly.

Respectfully,

Trevor L. Hill

[gasevsm · Accepted solution]

As a test, could you please check if your timezone setting in PLM user profile includes a city selection or is it a generic timezone with no city.

Second check, can you evaluate if this helps:
- setting your timezone to include a city.
- Save your profile
- Logout and Relogin
- Test gain.

Let us know what our find please.
--
MG

[j.hendrickson]

Well that's some kind of voodoo because it worked! I'll verify with the rest of my co-workers but it's all back to normal for me. Thank you.

p.s. I was having the problem in both Chrome and Firefox, FWIW.

[gasevsm]

Glad it did. Please use that as a interim workaround; we'll be addressing this issue shortly and you can go back to your original timezone.

--

MG

[gasevsm]

Hi,

The issue should be addressed now. Please let us know if changing the user profile timezone back to its original value resurfaces the original problem.

--

MG

[j.hendrickson]

The fix is working here. I changed my timezone back and the problem is not present.