Can'r access tenant

[dkeeley]

Hi,

I have just been working with my tenant and all of a sudden I got the attached message. Nobody here can seem to access the tenant.

David

[JohnCHill]

Hi David,

The issue has been resolved and I have confirmed that I can connect to your logon page.

Please confirm that your back up and running.

My apologies for the inconvenience.

John

[dkeeley]

Hi John,

I can now connent. Can you please PM me to explain what happened to cause this and what actions Autodesk are taking to ensure it doesn't happen again.

David.

[broepke]

Hi David,

Apologies.  We had a failure with routing DNS traffic to the correct servers.  We were able to resole that and get things back.  As part of our process as allways performa a "RCA" (Root Cause Analysis) to determine in gory detail what happened as well as what we can do to prevent it in the future.