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Backup and restore a tenant

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Message 1 of 11
XavierCollet
705 Views, 10 Replies

Backup and restore a tenant

Is it or would it be possible to backup and restore a all PLM360 tenant (configuration and records)?...

I need to be able to create a demo dataset and to restore it prior to start a new demo!

 

Thanks

Xavier

Xavier
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Message 2 of 11
jpiggee
in reply to: XavierCollet

Xavier,

This type of question has been asked many of times in the training sessions that we have been holding. The answer to this is no there is not a way for a user to backup and or restore a tenant. However you can clone workspaces and purge them of data as many times as you like. In essence you can have 5 workspaces that act the exact same but hold different data, or clone a workspace to use as a sandbox before making changes to the original workspace.

If you are looking to demo the same workspace for two different clients I would suggest using the purge tool found in the admin > workspace section of the tenant. This will remove all data from the workspace but retain all basic information and functionality.

Joseph Piggee
Fusion 360 Administrator
TPI Composites
jpiggee@tpicomposites.com
Message 3 of 11
XavierCollet
in reply to: XavierCollet

Hi,

Does this mean there is no way to recover a deleted record????

In my opinion, purging all workspaces is not a very good way because you have to recreate records every time you start a new demo...


And showing a product like PLM360 with an empty database does not give a good impression to the customer...

I think showing a software like PLM360 started by showing the customer he will be able to fine and repport the information he needs... If the DB is empty... This make no sens!

 

I can survive ;o) with the today situation... but this should be addressed to help us presenting the product!

 

Regards
Xavier

Xavier
Message 4 of 11
XavierCollet
in reply to: jpiggee

Hi,

I get trouble to purge some workspaces... PLM360 tells me it is not possible to purge...
Any idea why this happen?

Xavier
Message 5 of 11
JohnCHill
in reply to: XavierCollet

Hi Xavier,

A video tip "Using PLM 360's Recycle Bin" was included in an earlier post to the PLM 360 Forum by Michelle Stone.

http://forums.autodesk.com/t5/Autodesk-PLM-360/Using-PLM-360-s-Recycle-Bin/td-p/3394261

Here is the link to the video that is referenced.

http://designandmotion.net/autodesk/plm-360-plm-36​0s-recycle-bin/

This will assist you on how to retrieve Records/Items you have accidentally deleted or need to resurrect.

If you clone a workspace and use that for your Demo purposes, you will always have the original Workspace to go back to and reference.

 

 

 



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Message 6 of 11
XavierCollet
in reply to: XavierCollet

Hi,

From my point of view it would have been very good (on demo purpose) to be able to do a restore from a simple backup.
I do so each time I do a Vault W/C/P demo... It is easier and safer to know exactly in which condition you are when you start a presentation...

 

I agree with you that for a "normal" use the recycle bin is very good!

Xavier

Xavier
Message 7 of 11
dvirh
in reply to: XavierCollet

Xavier,

 

The need for an Admin-controlled backup/restore is well understood and is logged as a new Feature Request. 

 

Thanks for your feedback!

Hagay Dvir
Engineering Manager
Fusion Manage
Autodesk, Inc.
Message 8 of 11
broepke
in reply to: XavierCollet

There is an issue with Purge

 

1. If any records have milestones on them they can't be purged - just go to the task records and delete the milestones form the tabs

2. If any item is linked to a project schedule, it can't be purged - go to the project tab and remove the references to the records

 

in both the above cases for tasks, you probably have both.



Brian Roepke
Director, Analytics & Insights
Message 9 of 11
scottmoyse
in reply to: dvirh

Please also consider the backup tool for those who want to stop using PLM360 in years to come but want to get all their Data. Not that I would necessarily agree with any business ceasing to use such a great product, but it is a major concern for those looking at PLM 360 as a product to use going forward. Its a safety blanket for them, knowing they can retrieve all of their data themselves without having to rely on Autodesk to provide it...


Scott Moyse
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Message 10 of 11
sten
in reply to: scottmoyse

Any progress on this topic since its creation.

 

I too would like some kind of backup capability that would allow me to capture snapshops of all data to a local computer.

 

I am not sure how the restore part would work, but just having the backup capability and the ability of parsing the backup in some manner would solve 90% of my problem.

 

 

 

 

 

 

Message 11 of 11
gasevsm
in reply to: XavierCollet

Hi Sten,
This is a great start of an idea and I can understand why you would want this; the reasons you outlined are very clear. But we are not planning to built an offsite backup/restore tool. Instead, what we've started becoming aware of are reports and requests for a kind of in-tenant snapshoting or versioning model as data changes or needs to intentionally change. This isn't in our near term roadmap either, but we explored the need over several high level discussions so far. Needless to say, the concept is in its infancy; its appearance is more of an abstract idea, actually.
In the meantime, my recommendation is to explore a simple way of creating 'snapshots' by using the clone/import features of the product. Eg. Clone and export the data of the affected workspaces into new ones. This way you may keep the current workspaces as is while purging and reimporting into such when done with demos. We are willing to work with you in case have some special considerations that we cannot handle via the standard solutions. You may need to utilize our API to get and load data back. Without guessing here, I recommend you explore this venue and let me know.
In future, the IdeaExchange board is a great place to share problem statements and enhancement ideas of this caliber. Few requests similar to yours have been logged already; My recommendation is to explore how others have approached addressing similar situations.
Please do not hesitate to drop me an email if have further questions or comments on this matter.
Regards,

Martin Gasevski | Fusion 360 Team Product Manager

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