PLM 360 General

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Contributor
barattini_ptech
Posts: 14
Registered: ‎11-02-2007
Message 1 of 8 (212 Views)

Access to my PLM360 site

212 Views, 7 Replies
04-11-2013 02:25 AM

 

Good morning, I can't access my PLM360 site anymore: https://emeawkshopbarattini.autodeskplm360.net/
I am quite sure to have linked my Autodesk ID (Barattini_ptech) to my PLM360 but maybe I'm wrong.
My email address is f.barattini@prisma-tech.it 
Can you please help me?

Best regards
Fausto

 

Fausto Barattini

Technical Manager

Prisma Tech

Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 2 of 8 (200 Views)

Re: Access to my PLM360 site

04-11-2013 05:23 AM in reply to: barattini_ptech

Hi Fausto,

 

Can you let me know if you are receiving an error when you attempt to log into your PLM 360 tenant?

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Contributor
barattini_ptech
Posts: 14
Registered: ‎11-02-2007
Message 3 of 8 (192 Views)

Re: Access to my PLM360 site

04-11-2013 06:45 AM in reply to: JohnCHill
Hello John,
I tried again right now but I can't access to my PLM360 site.
Best regards
Fausto


Inviato da iPad

Questa email e' utilizzabile solamente dalla persona o l'organizzazione a cui e' indirizzata e puo' contenere informazioni confidenziali, riservate e da non diffondere, secondo le disposizioni di legge. Qualora Lei non fosse la persona a cui il presente messaggio e' destinato, con la presente Le notifichiamo che e' vietata la lettura, l'uso, la copia, la comunicazione e la diffusione di qualunque informazione contenuta in questo messaggio. Se ha ricevuto questo messaggio per errore, La invitiamo gentilmente a notificarlo alla nostra struttura immediatamente tramite email.

This e-mail is intended only for the use of the individual or entity named above and may contain information that are confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of any of the information contained in this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify us by e-mail.
Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 4 of 8 (190 Views)

Re: Access to my PLM360 site

04-11-2013 07:45 AM in reply to: barattini_ptech

Hi Fausto,

 

Could you give me the error that you are receiving?

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Contributor
barattini_ptech
Posts: 14
Registered: ‎11-02-2007
Message 5 of 8 (186 Views)

Re: Access to my PLM360 site

04-11-2013 08:14 AM in reply to: JohnCHill
Hello John,
Here you can find the link of the site after the login failure message:
https://emeawkshopbarattini.autodeskplm360.net/Login.jsp?message=error.login.inactive.user&customer=...

Regarding the interface message, I get this one:
Operazione riuscita? Verificare che questo ID Autodesk sia associato all'utente PLM attivo oppure accedere con un ID Autodesk diverso.
It means to verify if the Autodesk ID is associated to the PLM user.

Best regards
Fausto

Inviato da iPad

Questa email e' utilizzabile solamente dalla persona o l'organizzazione a cui e' indirizzata e puo' contenere informazioni confidenziali, riservate e da non diffondere, secondo le disposizioni di legge. Qualora Lei non fosse la persona a cui il presente messaggio e' destinato, con la presente Le notifichiamo che e' vietata la lettura, l'uso, la copia, la comunicazione e la diffusione di qualunque informazione contenuta in questo messaggio. Se ha ricevuto questo messaggio per errore, La invitiamo gentilmente a notificarlo alla nostra struttura immediatamente tramite email.

This e-mail is intended only for the use of the individual or entity named above and may contain information that are confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of any of the information contained in this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify us by e-mail.
Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 6 of 8 (184 Views)

Re: Access to my PLM360 site

04-11-2013 08:28 AM in reply to: barattini_ptech

Are you using an Autodesk ID to log into your PLM 360 tenant? 

 

If you are using an Autodesk ID, Do you possibly have two user accounts that both have your email address assigned to them (One email address per Autodesk ID)?

 

I can see that there are a couple other Administrators for this tenant.  Can they check your account and ensure that your user account information is correct? 

 

Please let me know if this is possible.

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Contributor
barattini_ptech
Posts: 14
Registered: ‎11-02-2007
Message 7 of 8 (182 Views)

Re: Access to my PLM360 site

04-11-2013 09:19 AM in reply to: JohnCHill
Hello John,

I am trying to use my Autodesk ID to log info my PLM360 tenant.
I confirm that maybe in the past I created 2 user accounts that both have my email address assigned to them.
If I'm not wrong, I created a couple of Administrators for this tenant that were made for test porpouse by myself, so they can't check my account. If you find a way to reset my user account information in order to let me log in, you can definitely do that with my approval.
I'm the only user of my PLM 360 tenant and I use it for demonstration purposes.

Thanks in advanced
Best regards
Fausto

Inviato da iPad

Questa email e' utilizzabile solamente dalla persona o l'organizzazione a cui e' indirizzata e puo' contenere informazioni confidenziali, riservate e da non diffondere, secondo le disposizioni di legge. Qualora Lei non fosse la persona a cui il presente messaggio e' destinato, con la presente Le notifichiamo che e' vietata la lettura, l'uso, la copia, la comunicazione e la diffusione di qualunque informazione contenuta in questo messaggio. Se ha ricevuto questo messaggio per errore, La invitiamo gentilmente a notificarlo alla nostra struttura immediatamente tramite email.

This e-mail is intended only for the use of the individual or entity named above and may contain information that are confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of any of the information contained in this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify us by e-mail.
Product Support
JohnCHill
Posts: 348
Registered: ‎03-27-2012
Message 8 of 8 (180 Views)

Re: Access to my PLM360 site

04-11-2013 09:39 AM in reply to: barattini_ptech

I will esculate this to a case and start the process to get you access to your tenant again.

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.

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