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Item detail tab (IE9)

4 REPLIES 4
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Message 1 of 5
TLopez0
435 Views, 4 Replies

Item detail tab (IE9)

Is anyone have issue viewing the ITEM DETAIL TAB? For some reason, I cannot view the item deatail tab, but I am able to view the othe tabs (BOM,Milestone, etc). When I click on it, it would try load the page but keeps going forever.....

What would be the reason? I am currently using IE9..

 

Let me know..

 

4 REPLIES 4
Message 2 of 5
bastien.mazeran
in reply to: TLopez0

Hi Tomas,

I have no issue loading the item details page on a record found in Items and BOMs workspace using IE 9.

Do you also have the same problem using a different web browser or in a different workspace? It would also be good to know if the issue is user specific.

Regards,



Bastien Mazeran

Technical Support Specialist

Message 3 of 5
TLopez0
in reply to: bastien.mazeran

I have that issue on the Sandbox tenant.

The problem started when updated to IE9 (IE8).

We cannot use different browers but IE9 due to company policy.

No problem in different workspace..so far, only one workspace has this issue.

It is user specific.. Other coworkers have no problem viewing item detail.

 

Let me know..

Thanks

Tom

 

 

 

 

Message 4 of 5
bastien.mazeran
in reply to: TLopez0

Hi Tom,

A possibility is that one of your script is failing against your user, I will log a new support case and contact you shortly.

Regards,



Bastien Mazeran

Technical Support Specialist

Message 5 of 5
TLopez0
in reply to: bastien.mazeran

Hello Bastien, item Detail tab started acting up on one of the workspace for some users. It's only happening with EI9 so far. Page freezes when editing Item Details.So far, it has happened with two users. 

Can you help get this resolved? EI9 is the only browser we are allow to use. 

 

Thank You.

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