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Contributor
DavidMettler1819
Posts: 11
Registered: ‎04-29-2010
Message 1 of 11 (2,830 Views)
Accepted Solution

cannot uninstall 64 bit exporter (missing language pack)

2830 Views, 10 Replies
08-15-2011 01:10 PM

Please Help!!

This all started up when I could not see the NWC exporter from the Revit 2012 plugin tool bar... So I thought I'd uninstall the 64 bit exporter plugin and re-install it... I accidentally uninstalled the 2012 64 bit language pack from the control panel... now I'm stuck! I've unistalled manage 2012 and it still shows up as being installed... grrrr.... How can I get the installer to uninstall the 64 bit exporter when it lost track of the language pack??? I just want to do a re-install and I can't.

David Mettler
Haydon Building Corp
dmettler@haydonbc.com
Alumni
john.lipp
Posts: 359
Registered: ‎08-28-2009
Message 2 of 11 (2,813 Views)

Re: cannot uninstall 64 bit exporter

08-15-2011 03:17 PM in reply to: DavidMettler1819

Hi DavidMettler1819,  


You can delete the following registry keys that the installer uses to determine whether the “Autodesk Navisworks 2012 64 bit exporter Plug-ins” are already installed:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8E80B0CB49149040C8FEFB957908E161
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8E80B0CB4914CFD4C8FEFB957908E161

Warning! Problems caused by improperly editing the Windows Registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base.

Use the Microsoft Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related Autodesk solution, http://usa.autodesk.com/getdoc/id=TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

registry.png


There will be two keys listed.  One is for the exporter and one is for the exporter’s language pack (stated in the “ProductName” key). Delete both the 8E80B0CB49149040C8FEFB957908E161 and 8E80B0CB4914CFD4C8FEFB957908E161 keys.  After doing so, when you run the installer, it should no longer state the exporters as being already installed, and you can then reinstall the exporters over themselves.  Hopefully this way will correct the issue with the add-in in Revit as well, but it should add the language pack back if you want to uninstall the exporters.


Best regards,



John Lipp
Support Specialist
Product Support
Autodesk, Inc.

Contributor
DavidMettler1819
Posts: 11
Registered: ‎04-29-2010
Message 3 of 11 (2,791 Views)

Re: cannot uninstall 64 bit exporter

08-16-2011 08:48 AM in reply to: john.lipp

Worked GREAT! Thank you for the quick response!

David Mettler
Haydon Building Corp
dmettler@haydonbc.com
Alumni
john.lipp
Posts: 359
Registered: ‎08-28-2009
Message 4 of 11 (2,764 Views)

Re: cannot uninstall 64 bit exporter

08-18-2011 11:06 PM in reply to: DavidMettler1819

Hi DavidMettler1819

Thank you for letting us know it solved the issue.  This is a common issue that users run into and the registry keys are unique to the product/version/bit type.  Here is a list of the keys for the past three versions.  You'll find these keys under the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\" key.

Best regards,



John Lipp
Support Specialist
Product Support
Autodesk, Inc.

Navisworks 2012
64 bit
Autodesk Navisworks Manage 2012 5396324E31FAFCD46B28D82CA1C9EDB3
Autodesk Navisworks Manage 2012 English Language Pack 5396324E31FA90406B28D82CA1C9EDB3
Autodesk Navisworks Simulate 2012 9573AB0DF95CFF24FB1CE7EB91650C59
Autodesk Navisworks Simulate 2012 English Language Pack 9573AB0DF95C9040FB1CE7EB91650C59
Autodesk Navisworks Freedom 2012 758040878159D794190BF924C9FB8053
Autodesk Navisworks Freedom 2012 English Language Pack 7580408781599040190BF924C9FB8053
Autodesk Navisworks 2012 64 bit Exporter Plug-ins 8E80B0CB4914CFD4C8FEFB957908E161
Autodesk Navisworks 2012 64 bit Exporter Plug-ins English Language Pack 8E80B0CB49149040C8FEFB957908E161
32 bit
Autodesk Navisworks Manage 2012 277335554ACC32F4D980B40F133EEE23
Autodesk Navisworks Manage 2012 English Language Pack 277335554ACC9040D980B40F133EEE23
Autodesk Navisworks Simulate 2012 1D19B850D826DC24499B5233DE7AC999
Autodesk Navisworks Simulate 2012 English Language Pack 1D19B850D8269040499B5233DE7AC999
Autodesk Navisworks Freedom 2012 E8BBE5C452EF4964BA9F56832267E65F
Autodesk Navisworks Freedom 2012 English Language Pack E8BBE5C452EF9040BA9F56832267E65F
Autodesk Navisworks 2012 32 bit Exporter Plug-ins 59B1FDE5E152A6042823839BD066E62E
Autodesk Navisworks 2012 32 bit Exporter Plug-ins English Language Pack 59B1FDE5E15290402823839BD066E62E
 
Navisworks 2011
64 bit
Autodesk Navisworks Manage 2011 73FB32C1D93E0000B9C012A018A1F157
Autodesk Navisworks Manage 2011 English Language Pack 73FB32C1D93E9040B9C012A018A1F157
Autodesk Navisworks Simulate 2011 1A74A08F287C000049F3DF6C823FD423
Autodesk Navisworks Simulate 2011 English Language Pack 1A74A08F287C904049F3DF6C823FD423
Autodesk Navisworks Freedom 2011 C617B9CB83DF00001B163CBC826CE551
Autodesk Navisworks Freedom 2011 English Language Pack C617B9CB83DF90401B163CBC826CE551
Autodesk Navisworks 2011 64 bit Exporter Plug-ins 88A841D3C47C00006BE0F18063DF64F2
Autodesk Navisworks 2011 64 bit Exporter Plug-ins English Language Pack 88A841D3C47C90406BE0F18063DF64F2
32 bit
Autodesk Navisworks Manage 2011 973F730CE77900009810EBE41A694929
Autodesk Navisworks Manage 2011 English Language Pack 973F730CE77990409810EBE41A694929
Autodesk Navisworks Simulate 2011 FEF26526CDBC00009B446C9F18912909
Autodesk Navisworks Simulate 2011 English Language Pack FEF26526CDBC90409B446C9F18912909
Autodesk Navisworks Freedom 2011 6498375322EF00009861C29E11C9125D
Autodesk Navisworks Freedom 2011 English Language Pack 6498375322EF90409861C29E11C9125D
Autodesk Navisworks 2011 32 bit Exporter Plug-ins AA58AFAE3FCC0000D8F454759F548C56
Autodesk Navisworks 2011 32 bit Exporter Plug-ins English Language Pack AA58AFAE3FCC9040D8F454759F548C56
 
Navisworks 2010
64 bit
Autodesk Navisworks Manage 2010 (64 bit) 656A9D0731A600001A4ABFF088ECEEBC
Autodesk Navisworks Manage 2010 (64 bit) English Language Pack 656A9D0731A690401A4ABFF088ECEEBC
Autodesk Navisworks Simulate 2010 (64 bit) BEC9238596E700000B4F84570A33D863
Autodesk Navisworks Simulate 2010 (64 bit) English Language Pack BEC9238596E790400B4F84570A33D863
Autodesk Navisworks Review 2010 (64 bit) 0597E0211AAE00003A8C7DC02B5FC85E
Autodesk Navisworks Review 2010 (64 bit) English Language Pack 0597E0211AAE90403A8C7DC02B5FC85E
Autodesk Navisworks Freedom 2010 (64 bit) 00BD614C1C6C0000E9BAB5B69F2BA3F8
Autodesk Navisworks Freedom 2010 (64 bit) English Language Pack 00BD614C1C6C9040E9BAB5B69F2BA3F8
Autodesk Navisworks 2010 64 bit Exporter Plug-ins 1080AC838FAE0000993A9BBDB7965213
Autodesk Navisworks 2010 64 bit Exporter Plug-ins English Language Pack 1080AC838FAE9040993A9BBDB7965213
32 bit
Autodesk Navisworks Manage 2010 (32 bit) C49E3147F02E0000E93BFBC4813ADE6A
Autodesk Navisworks Manage 2010 (32 bit) English Language Pack C49E3147F02E9040E93BFBC4813ADE6A
Autodesk Navisworks Simulate 2010 (32 bit) 974E47FAA0CA0000795D2AE455E675CE
Autodesk Navisworks Simulate 2010 (32 bit) English Language Pack 974E47FAA0CA9040795D2AE455E675CE
Autodesk Navisworks Review 2010 (32 bit) EF18D4DCADBE00005BCB248958401F1F
Autodesk Navisworks Review 2010 (32 bit) English Language Pack EF18D4DCADBE90405BCB248958401F1F
Autodesk Navisworks Freedom 2010 (32 bit) 2405626BF31C0000E9FA058C2C0434F4
Autodesk Navisworks Freedom 2010 (32 bit) English Language Pack 2405626BF31C9040E9FA058C2C0434F4
Autodesk Navisworks 2010 32 bit Exporter Plug-ins 3F4F4961E42D0000F8F7DBCEE17843EA
Autodesk Navisworks 2010 32 bit Exporter Plug-ins English Language Pack 3F4F4961E42D9040F8F7DBCEE17843EA
Active Contributor
daniel.gijsbers
Posts: 32
Registered: ‎06-28-2011
Message 5 of 11 (2,138 Views)

Re: cannot uninstall 64 bit exporter (missing language pack)

04-27-2012 07:46 AM in reply to: DavidMettler1819

Thank you, you put me on the right track for fixing my mess for the 2013 exporter installation. I had made a bit of a mess of it and did helped me greatly :smileyhappy:

 

 

http://danielgijsbers.blogspot.com/
and
http://civil2revit.blogspot.com/
Active Member
eboer
Posts: 6
Registered: ‎12-03-2010
Message 6 of 11 (1,949 Views)

Re: cannot uninstall 64 bit exporter

07-20-2012 09:57 AM in reply to: john.lipp

john.lipp wrote:



Thank you for letting us know it solved the issue.  This is a common issue that users run into and the registry keys are unique to the product/version/bit type.  Here is a list of the keys for the past three versions.  You'll find these keys under the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\" key.

Best regards,



John Lipp
Support Specialist
Product Support
Autodesk, Inc.

Navisworks 2012
64 bit
Autodesk Navisworks Manage 20125396324E31FAFCD46B28D82CA1C9EDB3
Autodesk Navisworks Manage 2012 English Language Pack5396324E31FA90406B28D82CA1C9EDB3
Autodesk Navisworks Simulate 20129573AB0DF95CFF24FB1CE7EB91650C59
Autodesk Navisworks Simulate 2012 English Language Pack9573AB0DF95C9040FB1CE7EB91650C59
Autodesk Navisworks Freedom 2012758040878159D794190BF924C9FB8053
Autodesk Navisworks Freedom 2012 English Language Pack7580408781599040190BF924C9FB8053
Autodesk Navisworks 2012 64 bit Exporter Plug-ins8E80B0CB4914CFD4C8FEFB957908E161
Autodesk Navisworks 2012 64 bit Exporter Plug-ins English Language Pack8E80B0CB49149040C8FEFB957908E161
32 bit
Autodesk Navisworks Manage 2012277335554ACC32F4D980B40F133EEE23
Autodesk Navisworks Manage 2012 English Language Pack277335554ACC9040D980B40F133EEE23
Autodesk Navisworks Simulate 20121D19B850D826DC24499B5233DE7AC999
Autodesk Navisworks Simulate 2012 English Language Pack1D19B850D8269040499B5233DE7AC999
Autodesk Navisworks Freedom 2012E8BBE5C452EF4964BA9F56832267E65F
Autodesk Navisworks Freedom 2012 English Language PackE8BBE5C452EF9040BA9F56832267E65F
Autodesk Navisworks 2012 32 bit Exporter Plug-ins59B1FDE5E152A6042823839BD066E62E
Autodesk Navisworks 2012 32 bit Exporter Plug-ins English Language Pack59B1FDE5E15290402823839BD066E62E
 
Navisworks 2011
64 bit
Autodesk Navisworks Manage 201173FB32C1D93E0000B9C012A018A1F157
Autodesk Navisworks Manage 2011 English Language Pack73FB32C1D93E9040B9C012A018A1F157
Autodesk Navisworks Simulate 20111A74A08F287C000049F3DF6C823FD423
Autodesk Navisworks Simulate 2011 English Language Pack1A74A08F287C904049F3DF6C823FD423
Autodesk Navisworks Freedom 2011C617B9CB83DF00001B163CBC826CE551
Autodesk Navisworks Freedom 2011 English Language PackC617B9CB83DF90401B163CBC826CE551
Autodesk Navisworks 2011 64 bit Exporter Plug-ins88A841D3C47C00006BE0F18063DF64F2
Autodesk Navisworks 2011 64 bit Exporter Plug-ins English Language Pack88A841D3C47C90406BE0F18063DF64F2
32 bit
Autodesk Navisworks Manage 2011973F730CE77900009810EBE41A694929
Autodesk Navisworks Manage 2011 English Language Pack973F730CE77990409810EBE41A694929
Autodesk Navisworks Simulate 2011FEF26526CDBC00009B446C9F18912909
Autodesk Navisworks Simulate 2011 English Language PackFEF26526CDBC90409B446C9F18912909
Autodesk Navisworks Freedom 20116498375322EF00009861C29E11C9125D
Autodesk Navisworks Freedom 2011 English Language Pack6498375322EF90409861C29E11C9125D
Autodesk Navisworks 2011 32 bit Exporter Plug-insAA58AFAE3FCC0000D8F454759F548C56
Autodesk Navisworks 2011 32 bit Exporter Plug-ins English Language PackAA58AFAE3FCC9040D8F454759F548C56
 
Navisworks 2010
64 bit
Autodesk Navisworks Manage 2010 (64 bit)656A9D0731A600001A4ABFF088ECEEBC
Autodesk Navisworks Manage 2010 (64 bit) English Language Pack656A9D0731A690401A4ABFF088ECEEBC
Autodesk Navisworks Simulate 2010 (64 bit)BEC9238596E700000B4F84570A33D863
Autodesk Navisworks Simulate 2010 (64 bit) English Language PackBEC9238596E790400B4F84570A33D863
Autodesk Navisworks Review 2010 (64 bit)0597E0211AAE00003A8C7DC02B5FC85E
Autodesk Navisworks Review 2010 (64 bit) English Language Pack0597E0211AAE90403A8C7DC02B5FC85E
Autodesk Navisworks Freedom 2010 (64 bit)00BD614C1C6C0000E9BAB5B69F2BA3F8
Autodesk Navisworks Freedom 2010 (64 bit) English Language Pack00BD614C1C6C9040E9BAB5B69F2BA3F8
Autodesk Navisworks 2010 64 bit Exporter Plug-ins1080AC838FAE0000993A9BBDB7965213
Autodesk Navisworks 2010 64 bit Exporter Plug-ins English Language Pack1080AC838FAE9040993A9BBDB7965213
32 bit
Autodesk Navisworks Manage 2010 (32 bit)C49E3147F02E0000E93BFBC4813ADE6A
Autodesk Navisworks Manage 2010 (32 bit) English Language PackC49E3147F02E9040E93BFBC4813ADE6A
Autodesk Navisworks Simulate 2010 (32 bit)974E47FAA0CA0000795D2AE455E675CE
Autodesk Navisworks Simulate 2010 (32 bit) English Language Pack974E47FAA0CA9040795D2AE455E675CE
Autodesk Navisworks Review 2010 (32 bit)EF18D4DCADBE00005BCB248958401F1F
Autodesk Navisworks Review 2010 (32 bit) English Language PackEF18D4DCADBE90405BCB248958401F1F
Autodesk Navisworks Freedom 2010 (32 bit)2405626BF31C0000E9FA058C2C0434F4
Autodesk Navisworks Freedom 2010 (32 bit) English Language Pack2405626BF31C9040E9FA058C2C0434F4
Autodesk Navisworks 2010 32 bit Exporter Plug-ins3F4F4961E42D0000F8F7DBCEE17843EA
Autodesk Navisworks 2010 32 bit Exporter Plug-ins English Language Pack3F4F4961E42D9040F8F7DBCEE17843EA

I am looking for the Product keys for the 2013 Navisworks products. So far I have come up with zilch. Have these been published anywhere?

 

Thanks

Contributor
gregoryx.robinson
Posts: 15
Registered: ‎07-04-2012
Message 7 of 11 (1,897 Views)

Re: cannot uninstall 64 bit exporter (missing language pack)

08-02-2012 05:24 PM in reply to: DavidMettler1819

John, could registry entries like this be my problem with Switch back in 2013 not working - while it works in 2012 on same machine?

Greg

New Member
LonFree33
Posts: 1
Registered: ‎03-12-2013
Message 8 of 11 (1,382 Views)

Re: cannot uninstall 64 bit exporter

03-12-2013 01:15 PM in reply to: eboer

John,

 

Do you have a register key for the Navisworks 2013 64 bit Exporter Plug-ins Englis Language Pack?  I had a trial version of 2013 Manage on my laptop, un-installed it when the trial version ran out, and am trying to install just the 2013 Freedom viewer.  I get a message on the Freedom Installer that I can't install it until the old version is un-installed.  When I try to un-install it Windows says "To uninstall this Language Pack, you must first uninstall Autodesk Navisworks 2013 64 bit Exporter Plug-ins.  Please help.

 

Lonnie

Contributor
cdsuggs
Posts: 14
Registered: ‎06-14-2007
Message 9 of 11 (725 Views)

Re: cannot uninstall 64 bit exporter (missing language pack)

09-29-2013 01:46 PM in reply to: DavidMettler1819

Where can I find the codes for 2013 and 2014?

Contributor
cdsuggs
Posts: 14
Registered: ‎06-14-2007
Message 10 of 11 (724 Views)

Re: cannot uninstall 64 bit exporter

09-29-2013 01:47 PM in reply to: LonFree33

Lonnie, you ever find the codes for 2013?  If not, how did you reslove your issue?

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