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Software error Navisworks 2013

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KillaB999
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Software error Navisworks 2013

I have been experiencing problems with Navisworks 2013.  Each time I try to open a file with HVAC duct in it, the program comes up with "A software error has caused Navisworks to close unexpectedly..."

 

All files it attempts to update are .dwg files, however the HVAC was drawn using TSI software.  All employees in our office are running the same platforms, but my station is the only one giving me this error.  

 

Every time I submit the error report to Auotdesk, a message comes back that says Service Pack 2 is not installed on my machine.  This is not true.  I have Service Packs 1, 2, and 3 installed but it still gives me the error.  This is very frustating, and we need a fix asap.  If you know of a fix, please post.  Thanks!

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Open the DWG with plain AutoCAD

- Qselect all Blocks and Explode them

- Then Wblock all items into a file in 2007 DWG format.

See if you can append that in your Navisworks

 

OR

Try the 30-day Trial of the 2014 version, just to see if this upgrade fixes the issue.

 

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