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Registered: ‎08-10-2012
Message 1 of 3 (478 Views)
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Excel Error after Installing Simulate 2013

478 Views, 2 Replies
09-06-2012 01:13 PM

I recently installed 10 copies of AutoDesk NavisWorks Simulate 2013 on 10 Windows 7 64-bit PC;s. Whenever a user who is not an administrator tries to use Excel on any computer that has NavisWorks 2013 installed, it prompts the user for the Roamer.msi file from the NavisWorks install DVD. It didn't do this before NavisWorks 2013 was installed. It does not bring up the error if an administrator opens Excel.

 

What does Excel have to do with NavisWorks and Roamer.msi???

 

I appreciate the help.

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Chris.Aquino
Posts: 366
Registered: ‎06-27-2010
Message 2 of 3 (445 Views)

Re: Excel Error after Installing Simulate 2013

09-11-2012 08:10 AM in reply to: msche398

Roamer is the name of the service for Navisworks. Instead of using Navisworks.exe, it uses Roamer.exe.

This issue sounds very similar to an issue that was in the 2010 version of the software. In the cases seen, when another user logs into the computer other than the user that installed the application, they receive these error message when running other software.

In the previous cases, exporting a specific registry key created in the account of the user that installed, and then installing that key on the user that is running the software helped resolve the issue:

Please try the following:

1. Log onto the machine as the administrator user that installed Navisworks Simulate 2013

2. From the Windows Start menu -> Run -> type "Regedit"

Warning! Problems caused by improperly editing the Windows Registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base.   Use the Microsoft Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related Autodesk solution, http://usa.autodesk.com/getdoc/id=TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

3. Expand to and select the following key: [HKEY_CURRENT_USER\Software\Autodesk\NavisWorks Simulate x64\10.0]

4. Select File > Export and save to a *.reg file

5. Place the reg file into a shared location on the computer that your users on the machine can access

6. Log on the machine as the user having the issues with the error message

7. Run the *.reg file.



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic
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Posts: 2
Registered: ‎08-10-2012
Message 3 of 3 (436 Views)

Re: Excel Error after Installing Simulate 2013

09-12-2012 07:22 AM in reply to: Chris.Aquino
Thanks for the suggestion. That fixed it for the most part. The roamer.msi window still comes up every time you open Excel, but it disappears on its own a few seconds later. Matthew Scheele Site IT Admin Cytec Industries, Inc Office: 864-299-9216 ________________________________ Legal Notice: This electronic communication, including any attachments, contains information from Cytec Industries Inc. or its subsidiaries that may be legally privileged, confidential, and exempt from disclosure under applicable law. If you are not the intended recipient, any use or dissemination of this communication or its attachment(s) is strictly prohibited and may be illegal. If you have received this communication in error, please notify the sender immediately, destroy any printed copies and delete it from all computers on which it may be stored.

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