Inventor Publisher

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Mentor
bowen192
Posts: 182
Registered: ‎03-02-2011
Message 1 of 41 (1,083 Views)

Save problem

1083 Views, 40 Replies
08-14-2012 05:57 AM

I am getting the following when I try to save certain models:

 

 

Shortly after the program crashes and  I lose my work.

 

I am also getting the same message, more or less, when I try to open some files, but only some of the time.

Mentor
bowen192
Posts: 182
Registered: ‎03-02-2011
Message 2 of 41 (1,070 Views)

Re: Save problem

08-17-2012 02:38 AM in reply to: bowen192

This is getting quite urgent now.

 

I cannot open some files, and I cannot save to most.

Mentor
bowen192
Posts: 182
Registered: ‎03-02-2011
Message 3 of 41 (1,046 Views)

Re: Save problem

08-22-2012 05:28 AM in reply to: bowen192

Anyone? :smileysad:

Employee
TimeraAutodesk
Posts: 145
Registered: ‎02-03-2012
Message 4 of 41 (1,040 Views)

Re: Save problem

08-22-2012 10:51 AM in reply to: bowen192

Hey there,

 

I've got one of our developers looking into this right now. They will contact you soon!

 

Thanks,

Timera

Contributor
Posts: 14
Registered: ‎07-05-2012
Message 5 of 41 (990 Views)

Re: Save problem

08-28-2012 04:39 PM in reply to: bowen192

Going through the same issue again with another file that I just updated. Can not proceed with any changes with the prospect of not being able to save the file .Hoping a solution for this happens soon! As projects are starting to stop in regard to very issue.:smileysad:

Employee
Posts: 137
Registered: ‎08-30-2006
Message 6 of 41 (973 Views)

Re: Save problem

08-30-2012 07:10 PM in reply to: TheDocGuy

Hello everyone,

 

We are now working hard to find solution for this issue. If you meet such problem, could you please send an email to Huan.Yu@autodesk.com ? If you can share with us your file and the file is small to email, please attach it in your email. If the file is too big to email, we will reply to your email with instructions of how to send the big file to us for investigation.

 

Thank you for helping us resolve the issue.

 

-Huan Yu

 

Autodesk Inventor Publisher Team

Active Member
tlcallaghan
Posts: 7
Registered: ‎06-07-2011
Message 7 of 41 (813 Views)

Re: Save problem

10-26-2012 07:35 PM in reply to: Huan.Yu_Autodesk

Crashing is all my 2012 and 2013 Inventor Publisher does. I just spent 4 hours on an exploded view only to see my work disappear when I get the "Inventor Publisher has unexpectantly closed..." error screen.  I always send my dump files and never hear of any answers.  Is there a way to recover the file I was working on when Inventor Publisher 2013 crashed this evening around 8 pm?

Employee
Posts: 137
Registered: ‎08-30-2006
Message 8 of 41 (784 Views)

Re: Save problem

10-29-2012 01:53 AM in reply to: tlcallaghan

Hello,

 

Thank you for the feedback. We received your error report and looked into it. But we can not find much info from the report to help us solve the problem. Could you please send your both good and bad IPB files to Huan.Yu@autodesk.com? It would also be helpful if you can let us know the steps you did to crash Publisher?

 

Thank you for your support!

 

-Huan Yu

Inventor Publisher QA

Autodesk, Inc

Employee
Posts: 89
Registered: ‎03-23-2008
Message 9 of 41 (754 Views)

Re: Save problem

10-31-2012 06:21 PM in reply to: bowen192

Hello ,

 

I have gotten your dataset, but can't reproduce the crash issue.Below are my steps:

 

Environment: Win 7 64bit, memory 8G, desktop computer. Version Publisher 2013 RTM

Steps1:

1, Open the ipb in publisher, move the component (007143363.ipt)and move another component which in the red circle in the picture which you marked.

2, save document

Result: not crash.

 

Steps2:

1, Create a new document, import the SAT file

2, move the component which you marked in the red circle

3 save the docment

Result: not crash

 

Could you give me more information about the your workflow? So that i can reproduce it and pass this issue to the development team.

 

Regards,

 



Peggy Wang
Sr. Software QA Engineer
Publisher Quality Assurance Team
Autodesk, Inc.
Employee
Posts: 89
Registered: ‎03-23-2008
Message 10 of 41 (724 Views)

Re: Save problem

11-04-2012 07:37 PM in reply to: peggy.wang

I have logged an issue to track this thread.

The number is Nov-10273



Peggy Wang
Sr. Software QA Engineer
Publisher Quality Assurance Team
Autodesk, Inc.

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