Inventor Publisher

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Valued Contributor
dherman469
Posts: 64
Registered: ‎11-10-2008
Message 1 of 11 (1,234 Views)

Publisher 2013 Locking up

1234 Views, 10 Replies
06-21-2012 07:08 AM

Hello,

     There have been a couple people in my company, myself included, who complain that Publisher will lock up for no apparent reason.  We then have to do a Ctrl--Alt---Del to go to the task manager and force the program closed.  It seems to happen if the program is left to idle for a while, such as if I leave my desk for 10 minutes or so.  When I come back, the program is locked.  Has anyone else experienced this?  It happened to me in both 2012 and 2013. 

 

Daniel Hermanson

Distinguished Contributor
SveinE
Posts: 446
Registered: ‎12-09-2003
Message 2 of 11 (1,174 Views)

Re: Publisher 2013 Locking up

08-10-2012 04:15 AM in reply to: dherman469

Hi

 

Same Issues her, found any solution?

 

br

Svein

Active Contributor
rich-s
Posts: 40
Registered: ‎03-29-2007
Message 3 of 11 (1,151 Views)

Re: Publisher 2013 Locking up

08-17-2012 08:28 AM in reply to: SveinE

I've been having this issue big time in the past week on 2013. Either it locks up or in crashs.

I updated to SP2 after the first crash but that didn't help.

 

Dell T7500

Dual Quad Core Xeon 2.4GHz

12GB

Nvidia Quadro FX 1800 (dr. version 297.03)

Windows 7, 64-bit

Active Contributor
rich-s
Posts: 40
Registered: ‎03-29-2007
Message 4 of 11 (1,141 Views)

Re: Publisher 2013 Locking up

08-18-2012 09:45 AM in reply to: rich-s

I've been working over the corse of the past 2 hours to get one storyboard setup with no sucess. It crashed at least 30 times within that time. Sometimes I'll get a few snapshots done but if I don't save between each one, i loss it. Sometimes all i'll do is reopen the file, activate a snapshot and it crashes.

Only a few times have I gotten this error message;

 

Microsoft Visuall C++ Runtime Libr...

Runtime Error!

Program: C:\Program Fi...

R6025

- pure virtual function call

 

Anyone have any suggestions?

Active Contributor
rich-s
Posts: 40
Registered: ‎03-29-2007
Message 5 of 11 (1,120 Views)

Re: Publisher 2013 Locking up

08-20-2012 09:23 AM in reply to: rich-s

Well off and running with the same issues. Here's a few things I've tried this monring;

 

1. Repair

2. Changed video driver from 297.03 to 276.42

 

Neither of these seemed to have helped. I also wanted to note that I do have Publisher 2012 still installed.

I'm hoping that somebody has a solution for this.

 

Employee
TimeraAutodesk
Posts: 149
Registered: ‎02-03-2012
Message 6 of 11 (1,101 Views)

Re: Publisher 2013 Locking up

08-23-2012 12:30 PM in reply to: rich-s

Is this only happening with 1 file in particular, or are you seeing this error with a variety of files?

 

Timera

 

Valued Contributor
dherman469
Posts: 64
Registered: ‎11-10-2008
Message 7 of 11 (1,099 Views)

Re: Publisher 2013 Locking up

08-23-2012 12:36 PM in reply to: TimeraAutodesk

Hello,

     For me, the lock up can happen with any file.  It doesn't matter if it's old publisher files or brand new ones. 

 

Daniel Hermanson

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 8 of 11 (1,090 Views)

Re: Publisher 2013 Locking up

08-23-2012 07:11 PM in reply to: dherman469

Thanks for your feedback, I also can reproduce this issue, it has been logged to our issue tracking system and the developer team is look at it.

 

Irene Chen

Inventor Publisher team

Autodesk,Inc

Active Contributor
rich-s
Posts: 40
Registered: ‎03-29-2007
Message 9 of 11 (1,041 Views)

Re: Publisher 2013 Locking up

09-07-2012 07:00 AM in reply to: dherman469

I finally got Inventor Ultimate 2013 & Publisher 2013 reinstalled. When I opened an existing Publisher file, I didn’t have any issues. When I opened the file that I had been having issues with then it crashed right away. The other file I had opened I was creating new views, turning parts on/off, changing the styles and exporting images without issues.

What I’m thinking now is that there is something wrong with the assembly file I’m using. I don’t get any errors in Inventor however when I use Design Assistant, I do get some OLE link warnings.

I’m curious if that could be what is causing Publisher to constantly crash.

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 10 of 11 (994 Views)

Re: Publisher 2013 Locking up

09-10-2012 08:06 PM in reply to: rich-s

Could you please share the file to us for more investigation?

 

Irene Chen (Irene.chen@autodesk.com)

Inventor Publisher QA

 

 

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