Inventor Publisher

Reply
Mentor
Talayoe
Posts: 286
Registered: ‎10-17-2011
Message 1 of 9 (796 Views)

IPM Viewer Crashing

796 Views, 8 Replies
05-21-2013 07:57 PM
Hey all,

I have the ipm viewer on my ipad 4. I hit download, provide login creds and the. It crashes. Re start, hit download (now that creds are in) crashes.

I deleted, re-installed and repeated above and same thing.

Edit: just tried on ipad 2 and iphone 4, same. App broken??

Any ideas why his might be giving up?
-Randy

----------------------
Inventor 2015 PDS
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 2 of 9 (737 Views)

Re: IPM Viewer Crashing

05-30-2013 07:50 PM in reply to: Talayoe

Hi,

 

I can't reproduce this issue at my side.  but I guess maybe it caused by the translator issue these days. Could you please try again according to steps below and let me know if it works now.

 

- Delete the app in Apple device.

- Download a new one from the App store instead of using update and install.

- Check if the viewer works.

 

Thanks

Irene Chen

 

Mentor
Talayoe
Posts: 286
Registered: ‎10-17-2011
Message 3 of 9 (716 Views)

Re: IPM Viewer Crashing

06-14-2013 10:13 AM in reply to: irene.chen

Hi Irene,

 

Sorry for not responding. I never saw the email notifier that this was responded too.

 

I gave this a whirl and the same issue happens. It is really quite frusterating. I should try again but on one of my other devices...Doesnt work on my iphone either (just tried).

 

This issue is quite annoying I have to say. Thanks for the response tho. :smileyhappy:

-Randy

----------------------
Inventor 2015 PDS
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 4 of 9 (659 Views)

Re: IPM Viewer Crashing

07-16-2013 11:07 PM in reply to: Talayoe

Hi,

 

After we did some research, below is what we found,

 

The application will scan the metadata XML downloaded from Autodesk Server after logged in. The crash was caused by trying to read the ‘Name’ attribute of the <Link> item  which does not exist in the metadata of some DWG files. 

 

To fix your problem, Please try the workaround, you can group all the DWG files under the root into a folder on 360.autodesk.com and don’t touch it to avoid the crash after log in in Inventor Publisher Mobile Viewer.

 

Please let me know if it works after you try.

 

Thanks

Irene

New Member
michael.rostad
Posts: 1
Registered: ‎08-28-2013
Message 5 of 9 (520 Views)

Re: IPM Viewer Crashing

08-28-2013 01:10 PM in reply to: irene.chen

I've tested reorganizing the root directory, and the app now allows me to login and see the directory structure.

 

Unfortunately, when I try going into the folder I created that contains a single Inventor .IPT format file, I experience the same crash out to desktop.

 

App info:

IPM Viewer

Version 1.6

App Size 19.2 MB

 

Please advise.

Member
Adam.Mounsey
Posts: 5
Registered: ‎08-23-2013
Message 6 of 9 (469 Views)

Re: IPM Viewer Crashing

09-06-2013 09:47 AM in reply to: irene.chen

I'm having the same issue, and the workaround doesnt seem to work.

 

Is there any solution for this yet?

Member
tylern
Posts: 6
Registered: ‎05-08-2013
Message 7 of 9 (368 Views)

Re: IPM Viewer Crashing

09-19-2013 01:24 PM in reply to: Adam.Mounsey

only *.IPM files can be opened in the viewer, 
IPT files (inventor part) are not supported for viewing, they must be "Published" through the Inventor Publisher program. 

 

 

Mentor
Talayoe
Posts: 286
Registered: ‎10-17-2011
Message 8 of 9 (364 Views)

Re: IPM Viewer Crashing

09-19-2013 01:37 PM in reply to: tylern

Interesting change of pace here. I download iOS 7 for my iPad this morning (hate it!), but the Inventor Viewer for the first time ever since I have downloaded it, does not crash when I go to DOWNLOAD. It's a miracle! :smileyhappy: 

 

Randy is happy now! <--- (me)

-Randy

----------------------
Inventor 2015 PDS
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 9 of 9 (348 Views)

Re: IPM Viewer Crashing

09-21-2013 06:34 PM in reply to: Adam.Mounsey

Please update your inventor Publisher viewer with the new version released on September 18. This issue has been resolved.

 

Thanks

Irene

Inventor Publisher QA

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Inventor Exchange Apps

Created by the community for the community, Autodesk Exchange Apps for Autodesk Inventor helps you achieve greater speed, accuracy, and automation from concept to manufacturing.

Connect with Inventor

Twitter

Facebook

Blogs

Pinterest

Youtube