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alexandr.gladkiy
Posts: 20
Registered: ‎11-27-2012
Message 1 of 17 (725 Views)

Flashing black screen when running the Detail View Snapshot

725 Views, 16 Replies
04-02-2013 03:25 AM

Hello!


I alredy created case in technical support about month ago. Then the problem was solved and case was closed. But now the problem there is again.
___
In Publisher 2013 when I run the command Detail View Snapshot window will flash black. When I run the command in the Detail View Snapshot Publisher 2013 window will flash black. The program begins terribly slow. 

This flash are very short-lived, but I was able to make some screenshots.
__

Technical specialist recommended me to update video driver. Now I have last updated driver, but problem there is.

I cant work with product. Please help.

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 2 of 17 (702 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-02-2013 11:46 PM in reply to: alexandr.gladkiy

Hi,

 

Could you please provide the information to us below?

- Which OS are you using, Win732, Win764, or Win8?

- Which graphics card are you using to reproduce this issue?

- Is there any special steps?

 

Thanks

Irene Chen

Inventor Publisher QA

Mentor
bowen192
Posts: 204
Registered: ‎03-02-2011
Message 3 of 17 (697 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 12:52 AM in reply to: irene.chen

I get this all the time.

 

90% of the time it is when using Detail Views.

 

It is not exclusive though.

 

It will often remain a blank screen until I move the model, but it will go as quickly back again. Some models I have, I have to plan my work based on this problem occuring.  It is more likely to occur on bigger files.

 

I use W7, Quadro 2000.  I have no problems with running Inventor and a host of other programs on the same computer.

Contributor
alexandr.gladkiy
Posts: 20
Registered: ‎11-27-2012
Message 4 of 17 (695 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 12:57 AM in reply to: alexandr.gladkiy

Hi,

 

Windows 7 64-bit SP1, Installed all last  updates

Intel Core i7-3770K 3.50GHz

8 GB RAM

NVIDIA Quadro 2000, driver version 311.35

 

I check other assembly and one part for this error, but can’t reproduce it. But, if I load the Arbor Press assembly and get error, after that I can load any other assembly and get error too.

I think its problem of this specific assembly, but not sure…

 

Could you verify my assembly to check for error?

 

Mentor
bowen192
Posts: 204
Registered: ‎03-02-2011
Message 5 of 17 (689 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 01:14 AM in reply to: alexandr.gladkiy

Is the specific assembly causing the problem a large file or have Detail Views?

Contributor
alexandr.gladkiy
Posts: 20
Registered: ‎11-27-2012
Message 6 of 17 (685 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 01:28 AM in reply to: bowen192

If I dont use Detail Views the problem there isnt.

I cant trace the pattern in error. 

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 7 of 17 (682 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 01:38 AM in reply to: alexandr.gladkiy

Thanks for your information, I did the validation with the file you provided. it works ok at my side.

I should be caused by graphic card, did you upgrade the driver of NVIDIA Quadro 2000 to latest one?

 

-Irene

Contributor
alexandr.gladkiy
Posts: 20
Registered: ‎11-27-2012
Message 8 of 17 (679 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-03-2013 01:43 AM in reply to: irene.chen

Yes, I told with Autodesk technical support and first that they offer is update driver=)

I updated and problem was solved. BUT! Few days ago I open Publisher and get this problem again.

 

 I reinstalled driver but nothing changed.

Mentor
bowen192
Posts: 204
Registered: ‎03-02-2011
Message 9 of 17 (669 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-05-2013 04:04 AM in reply to: alexandr.gladkiy

I installed the Performance Driver instead of the regular driver, and this seems to have solved any issues:

 

http://www.nvidia.co.uk/object/quadro-tesla-win8-win7-winvista-64bit-311.35-whql-driver-uk.html

 

Contributor
alexandr.gladkiy
Posts: 20
Registered: ‎11-27-2012
Message 10 of 17 (666 Views)

Re: Flashing black screen when running the Detail View Snapshot

04-05-2013 04:55 AM in reply to: bowen192

I have already installed this driver..

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