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MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 11 of 23 (557 Views)

Re: Failed to Load File - Unknown Error

02-15-2013 07:02 AM in reply to: jweiss

Have just got same problem on 2013 SP3.

 

Moreover, IP crashes on Export to DWF of the previous (openable) version of ipb (Autodesk Inventor Publisher has stopped working).

Sometimes it claims to have send some data*  to Microsoft! ... not to Autodesk 

 

*:

WER6067.tmp.WERInternalMetadata.xml

WER7B28.tmp.appcompat.txt

WER8DBF.tmp.mdmp

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 12 of 23 (549 Views)

Re: Failed to Load File - Unknown Error

02-15-2013 11:21 PM in reply to: MaximUdod

Hi,

 

May I ask you to share the file which have this issue to us?

 

Irene Chen (irene.chen@autodesk.com)

Publisher QA

Mentor
MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 13 of 23 (531 Views)

Re: Failed to Load File - Unknown Error

02-18-2013 05:36 AM in reply to: irene.chen

Unfortunately files contain IP, thus can't be shared.

Do you have any "user instruction" to folow in order to repair file without sending them out?

Mentor
MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 14 of 23 (514 Views)

Re: Failed to Load File - Unknown Error

02-19-2013 05:16 AM in reply to: MaximUdod

Could those dump files be of any value?

Mentor
MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 15 of 23 (507 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 12:13 AM in reply to: MaximUdod

Seems like quality decrease of Autodesk software becames critical.

Our company start to seek for altrnative now.

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 16 of 23 (502 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 12:26 AM in reply to: MaximUdod

Hi,

 

I am really sorry you meet this issue.

 

You can let me know the mail address and then I can send you the request to share the file just to me. we need the file to do the investigation to get the reason why this happen since this issue can't be reproduced at my side.

 

Thanks

Irene

 

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 17 of 23 (502 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 12:28 AM in reply to: MaximUdod

If you can't share the file to me, then could you please let me know the real steps to reproduce this issue?

 

-Irene

Mentor
MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 18 of 23 (495 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 12:46 AM in reply to: irene.chen

I can't remember any special steps.

IPB file tahat is now can't be opened was just saved.

I mean of course there were some modification to storyboard mada in comparison to previous (health) version of file.

But as soon as my steps were not video-captured I can't say what they exactly were.

For us it looks like we can't open correctly saved file.

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 19 of 23 (488 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 01:00 AM in reply to: MaximUdod

Thanks for the quick reply,  we will continue to keep tracking this issue, if you have more detail information to reproduce, please let us know.

 

Irene Chen

Publisher QA

 

Mentor
MaximUdod
Posts: 496
Registered: ‎01-14-2010
Message 20 of 23 (482 Views)

Re: Failed to Load File - Unknown Error

02-20-2013 02:06 AM in reply to: irene.chen

May I ask what was the root of the problem in previous releases?

How those files were fixed?

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