Inventor Publisher

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Valued Contributor
michael.shelley
Posts: 66
Registered: ‎02-11-2010
Message 1 of 7 (742 Views)

Auto Annotate - Publisher 2012 and 2013 - not working

742 Views, 6 Replies
01-09-2013 07:12 AM

Guys,

 

For some reason I cannot get Auto Annotate to work now. It did before. I have installed a new graphics card but have had no issues with this at all up to now.

 

It won't work in 2012 or 2013?? Manual call out works fine.

 

It looks like the program is excuting the commands and processing but no graphical display of callouts after it calculates.

 

Any Ideas?

 

Michael

Employee
LeoWan
Posts: 41
Registered: ‎07-11-2011
Message 2 of 7 (732 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-10-2013 11:51 PM in reply to: michael.shelley

Hi Michael,

 

can you figure out is this issue file related, or machine(hardware) related?

if machine related, please provider the details like  OS, Video card...

if file related, would you mind provide the ipb file?

 

Thanks,

Publisher QA

Valued Contributor
michael.shelley
Posts: 66
Registered: ‎02-11-2010
Message 3 of 7 (729 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-11-2013 02:03 AM in reply to: LeoWan

Hi,

 

Its for sure machine related(I think). It does not work on any file.

 

Something I noticed yesterday. I tried installing various servive packs. On SP2 for 2012 I managed to get it to work briefly but then it stopped working again.

 

My Machine is as follows:

 

Hp Z820 with W7

2 x E5-2643

64gb Ram

Nvidia Quadro 6000

C2075 tesla set up with maximus configuration

I'm using 310.90 driver for cards

 

This is basically a new machine. I did not have issue on old machine which also had W7 OS

 

Michael

Employee
LeoWan
Posts: 41
Registered: ‎07-11-2011
Message 4 of 7 (715 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-13-2013 05:31 PM in reply to: michael.shelley

Hi ,

 

Thanks for your feedback. We have track this issue in our internal system.

You might need to work on old machine currently. Sorry for inconvenience.

 

Thanks,

Publisher QA

 

Valued Contributor
michael.shelley
Posts: 66
Registered: ‎02-11-2010
Message 5 of 7 (707 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-14-2013 03:02 AM in reply to: LeoWan

Hi,

 

Old machine is no longer available. So I now have a product I paid for that does not work as intended.

 

Guess I'll have to wait for solution.

 

Michael

 

 

 

 

Employee
LeoWan
Posts: 41
Registered: ‎07-11-2011
Message 6 of 7 (691 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-15-2013 11:22 PM in reply to: michael.shelley

Hi ,

 

 We tested Publisher 2012, 2013 with Quadro 6000 card and can not reproduce this issue.

 Currently, we do not have Tesla for testing, so we are not on the same environment as your's.

 

Would you mind help to identify if Auto annotate works on your machine without Tesla?

 

Thanks,

Publisher QA

Valued Contributor
michael.shelley
Posts: 66
Registered: ‎02-11-2010
Message 7 of 7 (687 Views)

Re: Auto Annotate - Publisher 2012 and 2013 - not working

01-16-2013 12:36 AM in reply to: LeoWan

Hi,

 

I will try and check this as soon as I have time.

 

Michael

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