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Member
TrondHøiberg5287
Posts: 3
Registered: ‎09-29-2009
Message 1 of 5 (215 Views)
Accepted Solution

Subscription Autodesk

215 Views, 4 Replies
04-17-2012 12:01 AM

I am no longer able to log on to subscription center. When i enter the page its totally blank. It does not matter if i use IE9, Firefox or Opera. I have reinstalled java og cleared cache but no success. I logged on to a server and tried there but with same ressult. I tried to reset IE and connect the various plugins again. Then i relaoaded webpage and still its blank. Very frustrating and i am no longer able to log into the subscription center. This is causing me some problems because i need to upgrade Vault to 2013 so that i can start use Inventor 2013 that i have just received on a USB stick. Am i the only one that has this problem?

Active Contributor
jameslovell4987
Posts: 43
Registered: ‎03-24-2011
Message 2 of 5 (202 Views)

Re: Subscription Autodesk

04-17-2012 02:20 AM in reply to: TrondHøiberg5287

I am able to see the Vault 2013 download fine in subscription center.

Regards,

James Lovell
Windows 7 Professional (64-Bit)
Dell T5600 - Xeon E3-2687W 8(16) Core CPU
16GB ECC RAM, 2GB Quadro 4000, 256GB SSD
Autodesk Product Design Suite Ultimate 2015
Member
TrondHøiberg5287
Posts: 3
Registered: ‎09-29-2009
Message 3 of 5 (194 Views)

Re: Subscription Autodesk

04-17-2012 02:43 AM in reply to: jameslovell4987

Well, thats very good for you :-) My problem is that i cannot see anything at all. We have tried from several computers now and allwith same ressult. Windows 7 64 and 32 bit, all with IE9. It seems to me that the problem is eighter related to my account or it can be that Autodesk has a problem server side.

*Expert Elite*
cbenner
Posts: 3,164
Registered: ‎04-06-2010
Message 4 of 5 (172 Views)

Re: Subscription Autodesk

04-17-2012 04:48 AM in reply to: TrondHøiberg5287

Autodesk has been having problems for days with the subscription site, and with logins.  My password, for example, needs to be reset every time I log in.  And, after 3 days of trying I still am unable to download the upgrades to 2013... waiting on a stick drive.

ChrisB

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Member
TrondHøiberg5287
Posts: 3
Registered: ‎09-29-2009
Message 5 of 5 (167 Views)

Re: Subscription Autodesk

04-17-2012 04:52 AM in reply to: cbenner

I have lifted it to Autodesk support because i think its something they have to look into. Thanks for your help

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