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Mustang69
Posts: 120
Registered: ‎06-26-2006
Message 1 of 29 (713 Views)
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Is Solid Works really better or just better on sales strategy?

713 Views, 28 Replies
03-09-2013 11:49 AM

I am a long time user of Inventor / Auto Cad and has been satisfied with the program.

 

But I have always disliked the Autodesk non existing support/customer service. Now I got proof again that  Autodesk don't care about customers.....Just the $$$$

The company I work for have used the products since Auto Cad 1.0 !

Now I use Inventor series and was interested in Inventor Pro for FEM analysis

 

I figured that now was the chance for SW to show what they got.

 

First I contacted Autodesk and said I was interested in Inventor Pro but also told them I at the same time was looking at SW.

Of course as an long, long  time customer I thought I would get a good deal from AutoDesk when I was threatening with SW.

The quotation came by mail and was equal to the pricelist! :/ 

Got extra 30 day payment....Thanx a lot for that great deal!!! Ehhhhh :smileysad:

 

So I called SW.

Of course they was hungry to eat up another AutoDesk customer so 3 persons came over to us within days and gave us a GREAT demo....I got amazed by how great the SW support are...They cares a lot when the program is delivered and a technician is dedicated the first 30-days to check we really starts in the right direction.

Price about the same.

 

I contacted Autodesk again and told them I didn't like the deal and asked them again if they could come over and maybe look over the quote.

No I already got the best deal and I they never even tried to send over a sales person. :/

 

I canceled the Inventor subscription only for poor relations.

The program I like but SW gave me a nice feeling.

 

Seams like SW sells 10:1 the amount of seats so just that tips the scale over for them.

 

Only favor I now got for Inventor is that I have made about 10.000 parts/assemblies in that program so that's a big hang up for that program.

 

So is really SW a better program or are they only better on customer relation?

Are there more people here that have same experience as my story above?

Valued Mentor
Mason-Paul
Posts: 296
Registered: ‎04-04-2012
Message 2 of 29 (690 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-09-2013 01:00 PM in reply to: Mustang69

I agree 100% that customer service sucks.

 

The first and last time I called customer service I got some Indian or Pakistani bloke that could beryl speak or understand English.

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sam_m
Posts: 594
Registered: ‎11-05-2003
Message 3 of 29 (580 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 02:43 AM in reply to: Mason-Paul


Mason-Paul wrote:

I agree 100% that customer service sucks.

 

The first and last time I called customer service I got some Indian or Pakistani bloke that could beryl speak or understand English.


Ignoring borderline racist comments (on an international forum), it's good when people complain about English and then spectacularly screw up spelling barely...

 

Back to topic...

 

Did you try another VAR?  I admit that my dealings with VARs are mixed - some are willing to bend over backwards and are great, while others seem content with the bare minimum.  Not all are equal, while still offering the full Autodesk software range it's quite evident some are more specialized in certain areas and can struggle when pushed for help/questions for products outside their field of interest.

 

No, I'm not making excuses, or suggesting that the system is good, but if I'm buying a car (or pretty much anything expensive) I'll shop about and get competitive quotes.  Same goes for my Autodesk software - I'll get quotes from multiple VARs and equally get an impression of their customer-support and product-knowledge for the software I'm purchasing.

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Please mark this response as "Accept as Solution" if it answers your question...
but please understand that the solution may not be the answer you're wanting to hear...

If you have found any post to be helpful, even if it's not a direct solution, then please provide that author kudos - spread that love :smileyvery-happy:

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ampster
Posts: 1,114
Registered: ‎07-26-2005
Message 4 of 29 (530 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 05:21 AM in reply to: Mustang69
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Cadmanto
Posts: 3,179
Registered: ‎12-07-2011
Message 5 of 29 (507 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 06:02 AM in reply to: Mustang69

Let me chime in here.  Having been a long time SW user, I am still adjusting to the Inventor world.

When I was using SW the VAR we had was awesome.  They were local and very much willing to work OT to help solve your issue.  The VAR we have for Inventor, is a big nationwide establishment and have swept us under the carpet many times.  Unfortunately I as a user have no say when it comes to picking who our VAR is.  What I will tell you is having been a stout user of the SW forum, it was very difficult to get answers let alone favorable ones from the powers at be at SW.  I can say explictly that this forum is hands down better then the SW one.  I see and have interacted with Autodesk employees several times that have worked hard to find solutions to my problems.  I also continue to see that this company (Autodesk) is continually working hard to try and improve the product listening to the users.  No, I am not an Autodesk employee.  I am saying this based on what I have experienced to this point.

So, yes you can get a great deal out of the box price wise, and that is important, but by you wanting to switch to SW just because they give you a better price?  When your experience is with Inventor?  Becareful!!!!  This could be a pay my now or pay me later case.  Meaning what you save out of the box may just get eaten up in training.

 

check.PNGIf this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudoskudos.PNG are appreciated.  Thanks!!!! :smileyvery-happy:

Best Regards,
Scott McFadden
Inventor Professional 2013
(Colossians 3:23-25)

Valued Mentor
stephengibson76
Posts: 1,080
Registered: ‎08-01-2006
Message 6 of 29 (478 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 07:22 AM in reply to: ampster

nice link, how do you do that?

 

Stephen Gibson



View stephen gibson's profile on LinkedIn


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ampster
Posts: 1,114
Registered: ‎07-26-2005
Message 7 of 29 (465 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 07:44 AM in reply to: stephengibson76

Let Me Google That For You

 

http://lmgtfy.com/

Distinguished Contributor
Mustang69
Posts: 120
Registered: ‎06-26-2006
Message 8 of 29 (421 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 08:51 AM in reply to: Cadmanto
We have change dealer two times with no better result.

This forum is nice but does not help regarding setting up the program on site etc

As it is now I se Autodesk in the same way as UPS.....They deliver a program by mail......barely!
Latest 2013 edition they send a download link....Getting it physical was optional.

When paying 2000$/year for each seat for only a download link I feel left alone as a customer.

The price on SW is exactly the same as Inventor but they claim much better involvement and support.

A program is no better than how it is used.... I know we got several upgrades that never got installed because poor help.

Are there anyone here who can say that they are very satisfied with their VAR?
Distinguished Contributor
gsmith9810
Posts: 115
Registered: ‎12-28-2012
Message 9 of 29 (412 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 08:56 AM in reply to: Mustang69

It seems that you have been a forum member for seven years?

 

I would expect that having participated here for that long that you would know that MANY members here have a love/hate relationship with any/all CAD systems they have installed.

 

Same is true with VAR's.

 

- Gary

INV 2011 on W7

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Gary Smith
Inventor Product Design Suite 2013sp2
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Distinguished Contributor
Mustang69
Posts: 120
Registered: ‎06-26-2006
Message 10 of 29 (404 Views)

Re: Is Solid Works really better or just better on sales strategy?

03-11-2013 09:04 AM in reply to: gsmith9810
Well this forum is my last option. You may also se how few questions I placed here then.
The language and time distance is a barrier for me.

To answer your question... No I have not browsed this forum just to search for love/hate remarks.

Again. A forum can't replace human interactions

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