After I turn on the Inventor the welcome screen shows. After a 10 seconds it disappears without any error information. I can see in manage window that process “inventor.exe” is starting and disappears in the same time when welcome screen disappears. I have managed to repair this problem by uninstalling Inventor and Installing it again. But the problem shows up again after two weeks. The same happened when I reinstalled it again. I have installed service pack 2 for Inventor.
Solved! Go to Solution.
When did this start happening?
Is your master project file still accessible?
I have the same situation on two of my computers: one is Win7 and other is WinXP.
I have some information from Autodesk Support Team.
In the file "INVPROSA2012PLKAdLM.log" I have error:
3364 2012/06/12 16:57:08 Reason=Fatal error
3364 2012/06/12 16:57:08 ComputerName=BARTLOMIEJK-LAP
3364 2012/06/12 16:57:08 OS=6.1.7601.Service Pack 1
3364 2012/06/12 16:57:08 File=AdlmIntSATSLicense.cpp,Line=416
3364 2012/06/12 16:57:08 VendorID=2 [ADLMACT]
3364 2012/06/12 16:57:08 VendorError=101 [The license cannot be accessed/loaded/opened]
The solution of this problem is described on page
(my case is standalone version).
I have changed the name of file "adskflex_*_tsf.data" and it didn't help. New file "adskflex_*_tsf.data" wasn't created after turning on the Inventor.
In the file "adskflex_00691b00_event.log" I found other error:
16:57:08 12-06-2012 [P:3704],[T:3684] EventCode: 20000005, Message: Our service is disabled.
16:57:08 12-06-2012 [P:3704],[T:3684] Exception: 59, Module: f0000, Location: 10
Maybe this will help to identify my problem.
You might have to rename the ProductInformation.pit file as well as the license files. Then reinstall fresh.
Situation is the same on both of my computers (one is Win7 and second is WinXP).
On both of my computers Inventor was working properly. First time I had this situation couple months ago. Now is the same.
There is nothing suspicious in event log.
Reinstall fresh - what does it mean? Uninstalling and fresh installation always helps (I tested it before), but it is quite annoying procedure.
They were suggesting a clean uninstall & reinstall of Inventor for a quicker resolution to this problem. Software corruption can be resolved with a clean reinstall most of the times. Please try to back up your custom templates and other customizations before doing a clean reinstall.
Below utility can help you remove your product cleanly from your machine,
You can follow the clean reinstall procedure as given below,
Hope it helps.
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