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blair
Posts: 3,934
Registered: ‎11-13-2006
Message 11 of 19 (260 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-19-2013 09:25 PM in reply to: terpsurfer

Not really sure why you are having the installation problems that you are. Along with JD's recommendations, make sure that you have Administrative Privildges as well as having the UAC turned off (slider set to lowest setting) and your A/Virus software disabled just for the Installation. Some A/V software will stop certain edits to the Windows Registry. Make sure your .NET is at 4.0

 

I would make sure that you are current on all Windows SP's and hotfixes for your O/S and current graphics card drivers.

 

I would use the Autodesk Clean Un-Install to remove all traces of the old install prior to trying to re-install the software.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14893355&linkID=9242018

 

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IV2015 up1 PDSU / Sim Mech 2015 /
Win7-64
EVGA X79 - Classified, iCore7 3930k 32Gb Quad-Channel
950Gb (2 x 500Gb Sata III SSD RAID0 Adaptec 6805E Controller)
Nvidia GTX-690 Classified - 335.23
SpacePilot Pro 3.17.7, 6.17., 4.11
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sbixler
Posts: 1,870
Registered: ‎09-15-2003
Message 12 of 19 (241 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-20-2013 04:43 PM in reply to: blair

Stuff like this can result from a corruption somewhere in your user profile.  Try starting Inventor from a different login (with power user privileges or better).  If this works, then delete every bit of anything related to Inventor from your profile and try again.

Sam B
Inventor 2012 Certified Professional

Please click "Accept as Solution" if this response answers your question.
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Inventor Professional 2013 SP1.1 Update 1
Windows XP Pro 32-bit, SP3
HP EliteBook 8730w; 4 GB RAM; Core™ 2 Duo T9400 2.53 GHz; Quadro FX2700M
SpaceExplorer/SpaceNavigator NB, driver 3.7.18
still waiting for a foreshortened radius dimensioning tool in Drawing Manager

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terpsurfer
Posts: 10
Registered: ‎01-10-2013
Message 13 of 19 (233 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-20-2013 08:40 PM in reply to: sbixler

.net Framework is @ 4

uac has been turned off

vista sp1 & 2 have been installed

I'm currently working on the graphics drivers and should have it finished soon. I'm able to run revit 2012 so i'm not sure why its a problem, anyways..

 

I will turn off my a/v during the install and I hope it works! Thanks for all the help!

Active Member
terpsurfer
Posts: 10
Registered: ‎01-10-2013
Message 14 of 19 (213 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-21-2013 02:31 PM in reply to: terpsurfer

Same exact problem with ALL of these issues addressed. I'm fed up and pissed. Can someone pless point me in the direction of a customer support rep?

*Expert Elite*
DarrenP
Posts: 7,159
Registered: ‎09-13-2007
Message 15 of 19 (206 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-21-2013 02:34 PM in reply to: terpsurfer

all support is through the reseller channel

http://usa.autodesk.com/adsk/servlet/ps/searchform?id=1088201&siteID=123112

FYI vista is not a supported OS anymore with any 2013 products

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=18424371

 

it also could be your computer can't handle inventor 2013

Active Member
terpsurfer
Posts: 10
Registered: ‎01-10-2013
Message 16 of 19 (188 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-21-2013 05:15 PM in reply to: DarrenP

Alright, so what If I were to try inventor 2012?

Active Member
terpsurfer
Posts: 10
Registered: ‎01-10-2013
Message 17 of 19 (183 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-21-2013 06:29 PM in reply to: terpsurfer

Attempted to install the 2012 version and to my surprise I found this! 

 

I'm now going to attempt to install AutoCAD_Architecture 

*Expert Elite*
blair
Posts: 3,934
Registered: ‎11-13-2006
Message 18 of 19 (171 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-21-2013 11:03 PM in reply to: blair

Check in the primary folder for the installation (where the setup.exe file resides), there should be a "readme" file.

Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

IV2015 up1 PDSU / Sim Mech 2015 /
Win7-64
EVGA X79 - Classified, iCore7 3930k 32Gb Quad-Channel
950Gb (2 x 500Gb Sata III SSD RAID0 Adaptec 6805E Controller)
Nvidia GTX-690 Classified - 335.23
SpacePilot Pro 3.17.7, 6.17., 4.11
*Expert Elite*
JDMather
Posts: 26,186
Registered: ‎04-20-2006
Message 19 of 19 (144 Views)

Re: Inventor Crashes when loading any file, or closing welcoming center

01-23-2013 07:51 AM in reply to: terpsurfer

A 6 or 7 year old computer?

When was the last time the HDD was reformatted and OS re-installed (a lot of garbage can build up over several years).

 

I was running an old computer (about the same specs as yours) and it was getting slower and slower and I had trouble installing Autodesk Simulation.  New install of the original OS and it worked better than it had in years.

 

Where are you getting the 2012 software (student download?)?

 

As noted above this is a free peer-to-peer user support group, not the Autodesk support.
Support is through your VAR (Value Added Reseller).

There is also peer support here and often Autodesk Employees chime in, but provide all information

http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Please mark this response as "Accept as Solution" if it answers your question.
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Autodesk Inventor 2014 Certified Professional
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http://home.pct.edu/~jmather/content/DSG322/inventor_surface_tutorials.htm

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