I had Inventor 2013 and it worked well for a long time, I didn't use it for a while, then yesterday I tried to use it again and it wouldn't work. It starts up fine, and gets to the menu where you can choose from recent files, new files, tutorials, etc. After I select anything to open, whether its a new or old file, the program will load open the file then immediately stop working. No error message is displayed besides Windows telling me "this program has stopped working". I updated to 2014 yesterday, and the exact same problem persists. Please help, I'm getting behind on my work.
Many thanks for you to report the issue to us! Could you have a try to change the settings within Application options as below -
Tools -> Application options -> Hardware, change "performance" to "Compatibility" for graphics setting.
And you could also try to update your graphic card driver to the latest one @ http://usa.autodesk.com/adsk/servlet/syscert?siteI
Hope it helpful for you!
Thanks for the tips, but no luck.
The good news is I can confirm that if I close the initial starting box, I can use Inventor's menus until I try to open or start a file. I was able to go into tools and change the hardware settings as advised, but it didn't solve the problem.
I checked for graphics drivers as well, and the site you sent only had drivers for the Intel 4000 graphics card, I have an Intell 3000. Should I try 4000 anyway? I'm not sure if that's the problem, but I've definitely run Inventor on this computer before with no issues, this is a recent problem.
Any other ideas?
I assume you are not getting a CER dialog (error reporting dialog to Autodesk).
If you are, please send a report with your email and let us know the address.
If no (I guess this is the case), could you do following and send us the result?
after a crash happens
1) Windows' start menu
2) type "Event Viewer" in the search box
> click "Event Viewer" from the search result
3) Expand Event Viewer (local) > Windows Logs > Applications in the tree
If you see Error in the list > select it > Menu: action > Copy Copy Details as Text
then launch notepad > Ctrl + V to paste it
(I was wodring if what you are seeing is Error from QtCore_Ad_SyncNs_4.dll)
Thanks in advance,
Inventor Framework QA
I waited a while and got the CER dialog, so I sent as much information as it would let me. I also got the error reporting data, shown below.
Log Name: Application
Source: Application Error
Date: 6/26/2013 10:57:50 AM
Event ID: 1000
Task Category: (100)
Faulting application name: Inventor.exe, version: 18.0.17000.0, time stamp: 0x512fe9d7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x9e4
Faulting application start time: 0x01ce72962297f595
Faulting application path: C:\Program Files\Autodesk\Inventor 2014\Bin\Inventor.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: ea3fa0d5-de89-11e2-8327-642737c9d72e
<Provider Name="Application Error" />
<TimeCreated SystemTime="2013-06-26T17:57:50.000000000Z" />
<Data>C:\Program Files\Autodesk\Inventor 2014\Bin\Inventor.exe</Data>
I checked out the 4000 driver, and that driver is older than the one I currently have installed already. I'm going to assume that my graphics driver isn't the issue, since it's even more up to date than the recommended driver.
Not sure this will fix the problem... But without anything running except the operating system... Clean out (delete as much as possible) C:\Windows\Temp, C:\Temp, and the following folder
For Win 7:
For Win XP:
C:\documents and settings\<user name>\Local Settings\Temp
Large amount of temp files is know to cause problems.
Good tip, but no dice. I tried it, cleared out over 4 gigs of data while at it, but the program still crashes. Thanks for trying, if nothing else you got me some disk space. =)
Exception 0xc0000374 from ntdll.dll means STATUS_HEAP_CORRUPTION (“A heap has been corrupted”)
defined in ntstatus.h.
Heap corruption could happen from anything on your system.
Someone said that the same error was fixed by applying KB961894 (VC++ Post 2005 SP1 Redistributable http://archive.msdn.microsoft.com/KB961894)
Others said that it was fixed by changing IME (if you don’t know IME, just skip this)
In other case, it was caused by a bad Bluetooth driver.
So, I’m not sure if Autodesk can help your specific case.
I would also check if
• Checking “Software graphics” in Application Options > Hardware, or
• Try this TS (http://usa.autodesk.com/adsk/servlet/ps/dl/item?si
can change anything just in case
If nothing works, then I would try Roll back Windows with System Restore.
Hope this helps,
Inventor Framework QA
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