Inventor 2013 and 2014 close when I open any file

[yellowben]

I had Inventor 2013 and it worked well for a long time, I didn't use it for a while, then yesterday I tried to use it again and it wouldn't work. It starts up fine, and gets to the menu where you can choose from recent files, new files, tutorials, etc. After I select anything to open, whether its a new or old file, the program will load open the file then immediately stop working. No error message is displayed besides Windows telling me "this program has stopped working". I updated to 2014 yesterday, and the exact same problem persists. Please help, I'm getting behind on my work.

[Yijiang.Cai]

Many thanks for you to report the issue to us! Could you have a try to change the settings within Application options as below -

Tools -> Application options -> Hardware, change "performance" to "Compatibility" for graphics setting.

And you could also try to update your graphic card driver to the latest one @ http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534

Hope it helpful for you!

[yellowben]

Thanks for the tips, but no luck.

The good news is I can confirm that if I close the initial starting box, I can use Inventor's menus until I try to open or start a file. I was able to go into tools and change the hardware settings as advised, but it didn't solve the problem.

I checked for graphics drivers as well, and the site you sent only had drivers for the Intel 4000 graphics card, I have an Intell 3000. Should I try 4000 anyway? I'm not sure if that's the problem, but I've definitely run Inventor on this computer before with no issues, this is a recent problem.

Any other ideas?

-Ben

[samiharada]

Hi,

I assume you are not getting a CER dialog (error reporting dialog to Autodesk).

If you are, please send a report with your email and let us know the address.

If no (I guess this is the case), could you do following and send us the result?

after a crash happens

1) Windows' start menu

2) type "Event Viewer" in the search box

  > click "Event Viewer" from the search result

3) Expand Event Viewer (local) > Windows Logs > Applications in the tree

If you see Error in the list > select it > Menu: action > Copy Copy Details as Text

then launch notepad > Ctrl + V to paste it

(I was wodring if what you are seeing is Error from QtCore_Ad_SyncNs_4.dll)

Thanks in advance,

-Sami Harada

Inventor Framework QA

Autodesk, Inc.

[yellowben]

I waited a while and got the CER dialog, so I sent as much information as it would let me. I also got the error reporting data, shown below.

Log Name: Application
Source: Application Error
Date: 6/26/2013 10:57:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ben-Laptop-PC
Description:
Faulting application name: Inventor.exe, version: 18.0.17000.0, time stamp: 0x512fe9d7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x9e4
Faulting application start time: 0x01ce72962297f595
Faulting application path: C:\Program Files\Autodesk\Inventor 2014\Bin\Inventor.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: ea3fa0d5-de89-11e2-8327-642737c9d72e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-26T17:57:50.000000000Z" />
<EventRecordID>18855</EventRecordID>
<Channel>Application</Channel>
<Computer>Ben-Laptop-PC</Computer>
<Security />
</System>
<EventData>
<Data>Inventor.exe</Data>
<Data>18.0.17000.0</Data>
<Data>512fe9d7</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000374</Data>
<Data>00000000000c40f2</Data>
<Data>9e4</Data>
<Data>01ce72962297f595</Data>
<Data>C:\Program Files\Autodesk\Inventor 2014\Bin\Inventor.exe</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>ea3fa0d5-de89-11e2-8327-642737c9d72e</Data>
</EventData>
</Event>

[yellowben]

I checked out the 4000 driver, and that driver is older than the one I currently have installed already. I'm going to assume that my graphics driver isn't the issue, since it's even more up to date than the recommended driver.

[Lancasterm]

Not sure this will fix the problem...  But without anything running except the operating system...   Clean out (delete as much as possible) C:\Windows\Temp, C:\Temp, and the following folder

For Win 7:

C:\Users\<user name>\AppData\Local\Temp

For Win XP:

C:\documents and settings\<user name>\Local Settings\Temp

Large amount of temp files is know to cause problems.

[yellowben]

Good tip, but no dice. I tried it, cleared out over 4 gigs of data while at it, but the program still crashes. Thanks for trying, if nothing else you got me some disk space. 😃

[yellowben]

I don't mean to overpost, but I'm bumping the thread.

Does anyone else have ideas to help with this?

[samiharada · Accepted solution]

Exception 0xc0000374 from ntdll.dll means STATUS_HEAP_CORRUPTION (“A heap has been corrupted”)

defined in ntstatus.h.

Heap corruption could happen from anything on your system.

Someone said that the same error was fixed by applying KB961894 (VC++ Post 2005 SP1 Redistributable http://archive.msdn.microsoft.com/KB961894)
Others said that it was fixed by changing IME (if you don’t know IME, just skip this)
In other case,  it was caused by a bad Bluetooth driver.

So, I’m not sure if Autodesk can help your specific case.
I would also check if
• Checking “Software graphics” in Application Options > Hardware, or
• Try this TS (http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21825687&linkID=9240617)
can change anything just in case

If nothing works, then I would try Roll back Windows with System Restore.

Hope this helps,

-Sami Harada
Inventor Framework QA
Autodesk Inc.

[yellowben]

Alright, thanks for trying.

-Ben

[samiharada]

We can also try drag-&-drop an Inventor file from Windows Explorer to the blank Inventor application window to see if it opens a file (when bypassing file-open-dialog).

Ctrl + Shift + click [New] icon to create a new file without a template would be another test I’d like to try.

Hope this helps,

-Sami Harada

Inventor Framework QA

Autodesk, Inc.

[yellowben]

SAMI, YOU ARE A HERO!

I just got around to applying KB961894 and it WORKED! I can't tell you how great it is to be back to CADing after a week, thank you so so much!

Seriously, there are no words to express how awesome it is that you found all those solutions. I can't thank you enough!

-Ben