Never hoped I would use one of this forums, but it seems like I need your help. Did I mention? - I NEED YOUR HELP!
So this was really weird. I installed 2013 version about a month ago and it worked great! Haven't used it for 2 weeks and yesterday, tried opening it, but when I tried creating a new file it crashes. I was surprised. So I tried again, and it still crashed. Then I tried opening an existing file and guess what? It crashed. I tried reinstalling 2013 version. Keeps crashing. It only opens the home screen and once I say create a part file or open a file and after I choose the file in the location, it crashes again. I am so disappointed.
Also tried to install 2012 version, but it wouldn't install it at all!!! It refuses to install anything and shows error.
I am really confused about what happened. Don't seem to have any reasonable explanation.
Hope you all can help!
Let me know if you need to know more, I will try to explain better.
My guess is at this point you will need to search Google for Autodesk Clean Uninstall instructions.
Update and run virus scanner.
Reinstall with virus scanner and UAC turned off.
When you get it reinstalled and verify that all is well - Create a Windows Restore Point. (and faithfully do this after install of any new program)
Next time restore to date when it worked.
Has a solution been found for this? I'm experiencing the exact same problem as OP to the letter. Inventor Pro 2013 worked perfectly a month ago then last week everything went south.
Unfortunately NO!!! I tried many things:
-Uninstalling Inventor with the program Uninstaller
-Deleting Inventor folders in various locations on my drive
-Erasing directory in HKEY
But after hours and hours trying to find a solution nothing worked. Now it's even better - I can't even uninstal the Inventor itself.... Program can't be found. I can't run it. However, during the installation, it shows that the Inventor is present on my computer.
Very interesting situation...
I would suggest not to repeat the steps I did. I keep trying to find time to call the customer service and help me fix it, but never have free time.
Let me know if you find a solution.
I have two budies in the same situation. I wonder if a Windows Update or something caused the problems? Everything worked fine until a couple weeks ago.
If I find a solution I will gladly let you know.
From the crash reports we've recieved from you, it appears that DirectX might not be properly installed on your systems.
Try running the dxdiag command - ideally you should have DirectX version11 installed for 2013, (although it has been tested back to version 9). If you don't have v11 then see http://support.microsoft.com/kb/179113
Depending on your specific h/w you might also need to update your graphics driver too, after the DirectX upgrade.
I have attempted the Autodesk clean uninstall. Reinstalled the Inventor 2013. Ran dxdiag and attached is the report. Everything appeared to be up to date but I went ahead and attempted to update DirectX and drivers. Also installed recommended maintenance update also attached. Now when opening a file I no longer get error report Inventor just closes.
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