We have an engineer running Inventor 2012 (Premium Suite) on a Windows 7, 64-bit machine.
He's experiencing an issue where once he starts Inventor, it doesnt proceed past the splash screen.
If I then log onto his machine, Inventor loads fine without a problem.
If this engineer then logs onto another workstation, Inventor works fine for him on that machine.
Quite boggled by this, I have searched high and low for a solution.
I have tried deleting the .cas file, no joy; this is a stand-alone installation.
I also reported this to our re-seller since we have a support agreement with them - they recommended a system restore; we felt that this was a lame reply since they didnt even ask for any log files.
They also recommended a registry 'hack' - the solution in the link below was recommended.
We tried this, the problem still persists.
We also created a new profile for this user, still no success.
I get a feeling that a full re-installation might be the only way forward bar a system restore.
According to our subscription support engineer, there are chances that this issue might not be resolved even with a full re-installation.
Could someone please help me out? Any assistance would be greatly appreciated.
"I get a feeling that a full re-installation might be the only way forward bar a system restore."
If you try the system restore make sure you export your licence first but it could do more harm than good. Sounds like it is a problem with the user account, you could create a new account to test it but i would think a clean install would be the better solution.
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