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dbyrnes
Posts: 33
Registered: ‎03-26-2009
Message 1 of 3 (465 Views)

Inventor 2012 SP1 patch fails - Error 1500

465 Views, 2 Replies
11-23-2011 08:15 AM

Running Win7 64. I crashed Inventor 2012 yesterday. I clicked Send on the CER and got an Internet Explorer window with a link to a patch - inventor_2012_sp1_x64.msp.

 

I downloaded the patch and attempted to install it this morning, but consistently get an error message:"Another installation is in progress. You must complete that installation before continuing this one." (see attached).

 

According to task manager, nothing else is running. I've restarted the pc - no luck. There aren't any windows waiting for responses hiding behind these windows.

 

How can I install this patch?

Employee
KevinLi-Autodesk
Posts: 425
Registered: ‎04-13-2010
Message 2 of 3 (452 Views)

Re: Inventor 2012 SP1 patch fails - Error 1500

11-23-2011 07:37 PM in reply to: dbyrnes

Hi dbyrnes,

 

Thanks for your reporting and sorry for the inconvenience .

 

This is a installation problem and I suggest you to post it in the Installation & Licensing forum so more experts will look at it and feedback, the link is http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24 .

 

You crash should be fixed in Inventor 2012 SP1, that's why you will get an IE window with a link to this patch.

 

But for this patch installation error, I will leave it to my colleague (installation expert :smileyhappy:) to take a look at it and reply to you as soon as possible.

 

 

Regards,

Kevin Li

Kevin-Hongyuan Li
Quality Assurance Team
Autodesk, Inc.
Employee
kevinautodesk2008
Posts: 61
Registered: ‎04-21-2008
Message 3 of 3 (437 Views)

Re: Inventor 2012 SP1 patch fails - Error 1500

11-24-2011 03:17 AM in reply to: dbyrnes

HI, do you encouter the same error when you install other software, please have a look this link and see if it works for you.

 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/error-1500-another-installat...

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