Error Report - Unhandled Exception

[Anonymous]

Hello,

This morning I went to lauch AutoDesk Inventor 2010 and without starting, an Error Report appeared.

The Report Details were as follows:

Error Signature:

Application: Autodesk Inventor    Version: 140284400 AIS     Error: Unhandled Exception

Reporting Details

This error report includes the following:

* Operating System name and version

* Product name and version

* Graphics configuration driver name and version

* Applications that were loaded when the error occurred

* Active command when the error occurred

* Computer name (if enabled via the Deployment Wizard or the CAD Manager Control utility)

This has not happened before.  I shut down my computer last night and this is what happened today.  It appears to be completly random.

I am running it on Windows 7 64 bit.

I have searched the forum and have not found an answer to this.

Any help is appreciated.  I am waiting for a phone call from tech support, but any help in the mean time is appreciated.

Thanks 

[Mark_Wigan]

What happened afte rebooting your computer?

[Anonymous]

I taked with someone from technical support and they told me that thier can sometimes be a glitch in the registry.

Solution: (Ensure to make backup of the deleted files-just incase)

C:\ - Users - Choose your login - AppData -

In this folder thier will be 3 other folders:

Local

LocalLow

Roaming

Click Local - Autodesk

In here I deleted the Inventor 2010 folder

I went back to AppData folded and followed the same procedure for the Roaming folder.

Ensure to back up these folders before deleting.

I lunched Inventor 2010 from the desktop shortcut, a warming pops up asking to reregister files, click YES.

Everything fixed.  The folders I deleted were recreated and Inventor works fine.

The support didn't have a great explanation of why this happens, just that files become corrupt and prevent start up.

I hope this helps anyone in the future who may run into this issue.

Take care

Steve

[Anonymous]

I am having problems with the same thing, but for Inventor 2019. I have the educational license. 

Any help will be greatly appreciated.

[johnsonshiue]

Hi! Please log on to manage.autodesk.com and download 2019.4 update and 2019.4.3 update. Then install them.

Did you submit the crash report? If yes, please send me an email (johnson.shiue@autodesk,com) so I can dig up the report and understand the crash better.

Many thanks!