Yesterday I was able to open and use the software. When shutting down at the end of the day my computer started doing a Windows automatic update. Today I tried opening the software and it automatically crashes. The startup screen doesn't even show up. All I get is the error report page. I have gone in and tried to unistall the update from yesterday, but it doesn't seems to be helping. I also noticed that when this updated is unistall and my computer restarted, it comes back. Has anyone else had this problem? Is there anyway to fix this? Please Help!! I've attached a screen shot of the updated history.
One of my users is experiencing exactly what you describe. I don't know if any updates were installed or anything else he may have done with his computer, so I can't speak to any possible cause, but he is definitely seeing the same thing since Tuesday (13 Sep 2011).
-cwhetten
Can't find what you're looking for? Ask the community or share your knowledge.