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miechh
Posts: 139
Registered: ‎07-09-2008
Message 1 of 4 (551 Views)
Accepted Solution

Can't install Service Pack 2 for Inventor (Product Design Suite) 2012

551 Views, 3 Replies
05-31-2012 06:23 AM

Yesterday I received a notification that Service Pack 2 is available, today I downloaded it (32 bit version) and wanted to install this SP2. Unfortunately I'm presented with the message that I don't have sufficient access to a registry key (see attachment). Logged myself in as administrator of the computer I'm working with, and tried again, with the same result. Finally I rebooted my computer, logged in as administrator and tried to start the installer. No luck with this.

 

Maybe it's because of the fact that I'm running a Windows XP Pro machine (32bit), but I'm not sure. Are there any other people with the same problem?

Product Design Suite 2014
Inventor 2014, Vault 2014
HP Workstation Z220
Intel Xeon 3.4GHz
16GB RAM
Nvidia Quadro 4000
Windows 7 Professional (64bit)
*Expert Elite*
mthomas
Posts: 282
Registered: ‎06-17-2010
Message 2 of 4 (543 Views)

Re: Can't install Service Pack 2 for Inventor (Product Design Suite) 2012

05-31-2012 06:44 AM in reply to: miechh

I have seen this issue before with Vault updates. The solution is always to use the registry editor, search for that key and adjust the permissions so that your account has access to the key

 

Mike

Mike Thomas

*Pro
sbixler
Posts: 1,870
Registered: ‎09-15-2003
Message 3 of 4 (517 Views)

Re: Can't install Service Pack 2 for Inventor (Product Design Suite) 2012

05-31-2012 07:41 AM in reply to: miechh

I had this issue on about half of our computers (all WinXP Pro 32-bit), including my own.  Registry permissions showed full control to the Administrators group, of which my login is a member.  A support request to Autodesk came back with advice to temporarily give the Everyone group full control over the HKLM/Software/Autodesk registry section, and this worked.  It did not work to explicitly give full control to my login.

Distinguished Contributor
miechh
Posts: 139
Registered: ‎07-09-2008
Message 4 of 4 (480 Views)

Re: Can't install Service Pack 2 for Inventor (Product Design Suite) 2012

06-03-2012 11:06 PM in reply to: miechh

Thanks everyone. Last week the issue seemed to have solved itself...Ran Inventor once, closed it an hour later, tried to install the Service Pack, and it finished succesfully. :mansurprised: I'm not suure if this is the solution to mentioned problem, but I marked this reply as the "Accepted solution". Time to upgrade to Windows 7 or 8?

Product Design Suite 2014
Inventor 2014, Vault 2014
HP Workstation Z220
Intel Xeon 3.4GHz
16GB RAM
Nvidia Quadro 4000
Windows 7 Professional (64bit)

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