I have one Inventor Pro 2012 SP1 user who is trying to insert a bmp image into a sketch so he can create a decal and the image appears blank and gray. See the attached screen capture. We converted the bmp to a jpg and we get the same result. When I insert the bmp into a sketch on my workstation and it views correctly. I've logged into the same workstation as the user who is having the problem and the image also views correctly. I tried to change the file associaiton from Microsoft Picture View to Paint and I get the same result.
Does anyone have any idea about who could be causing this issue?
Here are his workstation specs:
Dell Precision T5400 - Xeon Quad Core - 2.93 GHz
Windows XP SP2 - x32
4 GB RAM
Nvidia Quadro FX 570
Autodesk Product Design Suite 2012 - Ultimate
It sounds like his profile may be the issue.
Is his account a Windows "power user" or greater? It should be..
He was a Power User originally. I changed him to an admin and had him try it again and it did not help.