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*Expert Elite*
mthomas
Posts: 287
Registered: ‎06-17-2010
Message 1 of 5 (263 Views)
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obtaining KB2714396 (Inventor unexpectedly exits)

263 Views, 4 Replies
10-26-2012 10:29 AM

Has anyone been successfull in obtaining Hotfix KB2714396 from Microsoft? This is the one that is supposed to address Inventor unexpectedly exiting.

 

I've been to the link supplied in the Autodesk posting but can not actually figure out where I'm suppose to make the request. I'm sure I'm missing the obvious but any assistance would be appreciated.

 

Thanks

 

Mike

Mike Thomas

Distinguished Mentor
john.retzlaff
Posts: 896
Registered: ‎11-03-2003
Message 2 of 5 (261 Views)

Re: obtaining KB2714396 (Inventor unexpectedly exits)

10-26-2012 10:41 AM in reply to: mthomas

http://support.microsoft.com/kb/2714396

 

Looks like you will have click the link under Hofix Information to request it, they usually send you an email with a hyperlink to the download.

John Retzlaff
*Expert Elite*
mthomas
Posts: 287
Registered: ‎06-17-2010
Message 3 of 5 (246 Views)

Re: obtaining KB2714396 (Inventor unexpectedly exits)

10-26-2012 12:15 PM in reply to: john.retzlaff

tried that, I just don't actually get anywhere to actually make the request...

 

It states... "To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:" http://support.microsoft.com/contactus/?ws=support

 

From there I'm not sure where to go... Microsoft Support > Microsoft Technical Support > Submit a support request takes me to an area where I need to search for the product and when I search for .Net Framework and pick version 4.0 I get a page you requested is not available

 

I'll try the 1.877 number unless there are other suggestions?

 

Thanks

 

Mike

Mike Thomas

*Expert Elite*
mthomas
Posts: 287
Registered: ‎06-17-2010
Message 4 of 5 (239 Views)

Re: obtaining KB2714396 (Inventor unexpectedly exits)

10-26-2012 12:40 PM in reply to: mthomas

support.microsoft.com/oas

 

I was able to start a case via a live chat, an engineer will be phoning me back, hopefully this will work

 

 

Mike Thomas

*Expert Elite*
mthomas
Posts: 287
Registered: ‎06-17-2010
Message 5 of 5 (186 Views)

Re: obtaining KB2714396 (Inventor unexpectedly exits)

10-30-2012 07:10 AM in reply to: mthomas

Once you get onto the process its actually quite painless, just finding the link to the live chat was a challenge

Mike Thomas

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