Inventor General Discussion

Inventor General Discussion

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Member
rajeshs07
Posts: 3
Registered: ‎03-14-2014
Message 1 of 3 (359 Views)
Accepted Solution

Windows components failing/crashing due to Inventor

359 Views, 2 Replies
03-14-2014 06:29 PM

This question has already been asked here: http://forums.autodesk.com/t5/Inventor-General/Autodesk-Inventor-and-System-32-folder/td-p/3658424. But unfortunately there was no reply. So I hope Autodesk doesn't ignore it as it seems to be a serious problem. After I installed Inventor Professional 2014 (64-bit), various Microsoft components started failing/crashing; explorer will crash when navigating to System 32, windows MMC based applications always crash etc. After searching the web and going through my windows' Event Logs, I found these;

 

Error 1

 

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: vtkFiltering.dll, version: 5.21.0.1, time stamp: 0x4e1d3238
Exception code: 0xc0000005
Fault offset: 0x00000000000ca21b
Faulting process id: 0x91c
Faulting application start time: 0x01cf3feb73531d9c
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\Autodesk\Inventor 2014\Moldflow\bin\vtkFiltering.dll
Report Id: b9d2ef16-abde-11e3-897f-0023ae803dd8

 

Error 2

 

Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: vtkFiltering.dll, version: 5.21.0.1, time stamp: 0x4e1d3238
Exception code: 0xc0000005
Fault offset: 0x00000000000ca21b
Faulting process id: 0xfe0
Faulting application start time: 0x01cf3fe5a347e3c6
Faulting application path: C:\Windows\system32\mmc.exe
Faulting module path: C:\Program Files\Autodesk\Inventor 2014\Moldflow\bin\vtkFiltering.dll
Report Id: e97d9de1-abd8-11e3-af55-0023ae803dd8

 

The commont pattern (which is obvious through google search results and looking at these error logs) is that the file "vtkFiltering.dll" is somehow causing components within the System32 folder to fail/crash/get courrupted or whatever you like to call it. Also for additional information, the computer is running a genuine activated copy of Windows 7 Professional (x64).

Member
rajeshs07
Posts: 3
Registered: ‎03-14-2014
Message 2 of 3 (347 Views)

Re: Windows components failing/crashing due to Inventor

03-14-2014 07:09 PM in reply to: rajeshs07

Update

 

To confirm that it was the vtkFiltering.dll that was crashing these apps, I temporarily renamed it, and it worked. But now, there is a problem due to another dll also from Inventor. This time it is called AdSyncNamespace.dll.

 

Error 3

 

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: AdSyncNamespace.dll, version: 4.6.12.800, time stamp: 0x51e5592a
Exception code: 0xc0000005
Fault offset: 0x000000000001f5d6
Faulting process id: 0x12f4
Faulting application start time: 0x01cf3ff28f8b3385
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\Autodesk\Autodesk Sync\AdSyncNamespace.dll
Report Id: 606e76af-abe6-11e3-941f-0023ae803dd8

Member
rajeshs07
Posts: 3
Registered: ‎03-14-2014
Message 3 of 3 (337 Views)

Re: Windows components failing/crashing due to Inventor

03-14-2014 07:38 PM in reply to: rajeshs07

I managed to find out the problem. In the end, it was not Inventor, but the Autodesk 360 application that was causing all the havoc. After uninstalling 360, all the problems were fixed. While I managed to fix the porblems on my computer, I still think Autodesk should look into the problem with 360. I honestly have no idea what it is.

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