Inventor General Discussion

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Valued Contributor
joerituijn
Posts: 65
Registered: ‎09-20-2009
Message 1 of 5 (215 Views)

Sign in

215 Views, 4 Replies
10-11-2012 10:53 PM

Hi,

 

I've been sending crash reports for some time, but so far without much response. Just wondering if my problem sounds familiar and if someone else has a solution.

 

Problem:

Start IV, hit 'sign in' at the top right corner (cloud 360) => crash

Start IV, create a part, go to environments, click optimize => sign in dialog appears and is followed by a crash seconds later.

 

I really like to use the opimization function that I used in 2012 a couple times, but it's impossible to get it started. Any help is much appreciated as my frustration is growing rapidly.

 

Cheers!

Joeri

 

Product Support
VinodBalasubramanian
Posts: 619
Registered: ‎09-30-2007
Message 2 of 5 (173 Views)

Re: Sign in

10-14-2012 07:27 PM in reply to: joerituijn

Hi,

 

Are you facing this issue on 2013. Can you provide what product you have. (eg : Factory design suite 2013).

 

Also send us a screenshot of the error that you receive while inventor crashes.

 

Please provide us the email address you have used to submit the reports.

 

Did you manage to login and download the patch. If not, you can download from subscription center. More info can be found below.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17911235&linkID=16831209

 

Looking forward to your update.



Vinod Balasubramanian
Valued Contributor
joerituijn
Posts: 65
Registered: ‎09-20-2009
Message 3 of 5 (170 Views)

Re: Sign in

10-14-2012 07:56 PM in reply to: VinodBalasubramanian

Hi,

 

  1. I’m using Autodesk Product Design suite 2013
  2. I never saw any patch notification. Wasn’t that just for 2012?
  3. I have send you my email adress through a PM.
  4. I don’t receive an error, I just get the crash screen that sends the error report. Before the crash, I see this screen:

 Before Crash.png

  

 

I just created another crash report.

 

Cheers,

Joeri

Product Support
VinodBalasubramanian
Posts: 619
Registered: ‎09-30-2007
Message 4 of 5 (133 Views)

Re: Sign in

10-16-2012 08:27 PM in reply to: joerituijn

Please try the following suggestion and you can download the Inventor Optimization manually by logging into Subscription center. You can also login to 360.autodesk.com and download it as shown in screenshot below.

 

Untitled.jpg

 

 

 

http://beinginventive.typepad.com/being-inventive/2012/01/autodesk-suites-using-environments-tab-opt...



Vinod Balasubramanian
Valued Contributor
joerituijn
Posts: 65
Registered: ‎09-20-2009
Message 5 of 5 (130 Views)

Re: Sign in

10-16-2012 09:05 PM in reply to: VinodBalasubramanian

Thanks for the reply, however, i work with 2013 not with 2012 as mentioned before. Both suggestions only apply to 2012. I have logged a support request, thanks for your time.

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