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mjgky30SA
Posts: 45
Registered: ‎01-21-2005
Message 1 of 2 (138 Views)

One user cannot open an ipt or a dwg template from Vault

138 Views, 1 Replies
11-08-2012 10:45 AM

One of our guys cannot open an ipt or a dwg template from Vault. When he attempts to open it he sees a warning, Unexpected Error . He's able to open the iam template from Vault though. Any ideas of what could be wrong? 3 other people access Vault and aren't having any issues opening the same templates.

We are using Inventor 2013 and Vault Professional 2013, with Windows XP. Thanks

Valued Mentor
mpatchus
Posts: 451
Registered: ‎10-22-2008
Message 2 of 2 (132 Views)

Re: One user cannot open an ipt or a dwg template from Vault

11-08-2012 11:05 AM in reply to: mjgky30SA

A couple of thing to verify...

 

  • Have him do a GET of the Template folder.
  • Make sure he is using the correct project file.
Mike Patchus

Inventor 2012 SP3 ~ Vault Pro 2013
==================
Lenovo D20 Workstation Intel Xenon E5640@2.67GHz (2)
Win 7, 24gb RAM, NVIDIA Quadro FX 3800

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