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No help files using Google Chrome

8 REPLIES 8
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Message 1 of 9
exSWX
814 Views, 8 Replies

No help files using Google Chrome

When I search the Help Files using Inventor 2013 and Google Chrome I get the attached display.

Seems to be OK with Internet Explorer.

Is there a plug-in required to view Help files?

Autodesk Inventor 2021
Intel Xeon W3520 @ 2.67GHz
Win 10 Pro
6.7 System Rating
NVIDIA Quadro FX 1800
8 REPLIES 8
Message 2 of 9
ampster402
in reply to: exSWX

can't vouch for if a plug-in is required or not, but IE is the only web browser listed under system requirements;

 

http://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcarticl...

 

 

Message 3 of 9
exSWX
in reply to: ampster402

It seems other users can access the help files using Chrome, but not on my PC?

Even more confused !!

Spoiler
 
Autodesk Inventor 2021
Intel Xeon W3520 @ 2.67GHz
Win 10 Pro
6.7 System Rating
NVIDIA Quadro FX 1800
Message 4 of 9
ampster402
in reply to: exSWX

I don't use Chrome, I use Firefox and something I'd try if I'm having problems with FF is to unload any plugins/add-ons I've got loaded and try again.

 

If you know of someone nearby using Chrome and can easilily compare systems I'd try that too.

Message 5 of 9
Yong.Jing
in reply to: exSWX

Could you view online help with Chrome? 

http://help.autodesk.com/view/INVNTOR/2013/ENU/?caas=caas/vhelp/help-dev-autodesk-com/v/Inventor/enu...

 

You could change offline help to online help to follow below steps: 

 

  • Open HelpIds.xml from the Bin folder in the install directory (C:\Program Files\Autodesk\Inventor 2013\Bin).
  • Open it in Notepad or Wordpad or any text editor.
  • Change the UseOnline value to 0 (zero). This value can be found at the beginning of th efile.

 

 

  Offline help:   UseOnline="0"

  Online help:   UseOnline="1"

 

 



Yong Jing
Product Support Senior Specialist
Technical Support, CSS, GPS

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!
如果我的回帖解决了您的问题,请点击 "接受为解决方案" 按钮. 这可以帮助其他人更快的找到解决方案!
Message 6 of 9
exSWX
in reply to: Yong.Jing

Hi Jingy,

 

Thanks for your reply.

 

The value is currently set to "1" but the Help files are not displayed using Chrome.

 

The online help displays the links on the left of the page, but nothing is didplayed in the main (right) pane. The heading diplays "Loading" then Page Not Found.

See attached.

Autodesk Inventor 2021
Intel Xeon W3520 @ 2.67GHz
Win 10 Pro
6.7 System Rating
NVIDIA Quadro FX 1800
Message 7 of 9
Yong.Jing
in reply to: exSWX

Autodesk Online/Offline is powered by Creative CommonsI suspect there is some block in the Chrom options. Could you reset Chrome setting to default, then check it works or not. 



Yong Jing
Product Support Senior Specialist
Technical Support, CSS, GPS

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!
如果我的回帖解决了您的问题,请点击 "接受为解决方案" 按钮. 这可以帮助其他人更快的找到解决方案!
Message 8 of 9
exSWX
in reply to: Yong.Jing

Hi Jingy,

 

Yes that has worked.

Thank you for your help.

Autodesk Inventor 2021
Intel Xeon W3520 @ 2.67GHz
Win 10 Pro
6.7 System Rating
NVIDIA Quadro FX 1800
Message 9 of 9
NathanLos
in reply to: Yong.Jing

Please note that manually editing HelpIds.xml may cause subsequent service pack installations to fail. You will need to revert the edits before attempting to install the patch.

More information is available on this Being Inventive blog post: http://beinginventive.typepad.com/being-inventive/2013/09/inventor-2014-service-pack-1-fails-to-inst...

A solution for Inventor 2014 is available here: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Inventor-Service-Pack-1-f...


Nathan Los
Principal Engineer
DLS-Mechanical Design
Autodesk, Inc.

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