Inventor General Discussion

Reply
Active Contributor
peter
Posts: 35
Registered: ‎11-07-2006
Message 1 of 15 (753 Views)

Inventor 2013 Service Pack 1.1 problems

753 Views, 14 Replies
01-08-2013 08:56 AM

I saw there was a service pack 1.1 available for Inventor 2013 so I installed it. But upon installation the Create New File window has become crippling slow. It is completely unusable and I will need to uninstall the service pack if I can not find a fix. I saw there was an update for SP1.1 so I installed that but there was no change. Prior to installing SP1.1 I had Update 1 & 2 installed along with the vault hotfix. My machine is..

Intel Core i7-3820 @ 3.6GHz

16GB RAM

64-bit Windows 7 Ultimate SP1

New Member
Robafak
Posts: 2
Registered: ‎01-08-2013
Message 2 of 15 (721 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-08-2013 11:28 PM in reply to: peter

At here (company with 4 Inventor 2013 licences) occured the same problem after installing SP 1.1

Active Contributor
peter
Posts: 35
Registered: ‎11-07-2006
Message 3 of 15 (693 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-09-2013 07:15 AM in reply to: peter

On one occasion upon executing the "Create New File" command I got this error dialog box. I had to click OK about a dozen times for it to go away. This was after a fresh start of Inventor. This was the first command I ran and no documents had been loaded yet at this time. There were two zeros in the lower right corner confirming this. This addin was set to load automatically. Changing the configurations for it didn't change the "Create New File" behavior.

 

Inventor Error small.JPG

Active Contributor
peter
Posts: 35
Registered: ‎11-07-2006
Message 4 of 15 (618 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-14-2013 09:08 AM in reply to: Robafak

Did you ever find a solution or did you just uninstall the service pack?

Employee
jakefowler
Posts: 298
Registered: ‎12-14-2006
Message 5 of 15 (585 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-15-2013 06:03 AM in reply to: peter

Hi Peter,

 

Thanks for posting this issue, and very sorry for our delayed response to this, I was consulting with our internal experts to determine what the problem might be.

 

I've received two suggestions for possible causes of your issue:

 

1. It could be related to your template files being on a network drive. Is this the case? If so, switching to the default project should make the performance issue disappear. One possible suggested solution for this is to map the server location of your templates as a network drive on your machine. Let me know if you need help trying that.

 

2. Another possibility is that this is related to a corrupted Material/Appearance library. If you open the Material and Appearance Browser windows, do you see any errors highlighted next to the libraries?

 

Let me know whether or not either of these suggestions helps, and if not we can continue investigating this further with you.

 

Thanks very much again,

Jake



Jake Fowler
Fusion 360 Team
Autodesk, Inc.
Active Contributor
peter
Posts: 35
Registered: ‎11-07-2006
Message 6 of 15 (579 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-15-2013 06:38 AM in reply to: jakefowler

The cause is definately from the templates being located on a network drive. I've remapped my template location as a network drive and it fixed the issue. Response time is now down to like a second though this still seems slightly more sluggish then it should be and has been in the past. Will there be a permanent fix for this issue coming? 

Employee
ChrisMitchell01
Posts: 378
Registered: ‎09-16-2005
Message 7 of 15 (554 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-15-2013 09:28 AM in reply to: peter

Hi Peter,

 

A fix for this was provided in SP1.1 Update1 - you can get that from:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20857064&linkID=9242019

 

Hope this helps,
Chris



Chris Mitchell
Inventor Customer Engagement Team
Autodesk, Inc.

New Member
Robafak
Posts: 2
Registered: ‎01-08-2013
Message 8 of 15 (528 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-15-2013 11:15 PM in reply to: peter
Hi Chris, Placing the Templates to a local spot on my computer solves the problem. I installed Update 1 for SP1.1 but the problem remains. We didn't have this problem (Delay on Create New file) at the first installation of Inventor 2013, It occurred later after installing SP1.1 Met vriendelijke groet / Best regards Rob Schaap Mechanical Engineer [cid:image001.jpg@01CDF3C1.853C1F40]Afak Techniek BV Steenbakkerstraat 12 2222 AT Katwijk aan Zee The Netherlands Telefoon: 0031 (0)71 40 240 66 Telefax: 0031 (0)71 40 340 51 General e-mail: afak@afak.nl www.afak.nl
Active Contributor
jonathanruffray
Posts: 28
Registered: ‎09-07-2011
Message 9 of 15 (518 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-16-2013 04:03 AM in reply to: Robafak

Hello all,

 

We can see we are several users experiencing slow down with Inventor 2013.

 

In my office, we are 6 users.  4 of us experiencing random slow down performance when editing a part/assembly and 1 user (me...) experiencing deadly slow down with "create new"!!

 

Templates are on a network drive and SP1.1 Upadte 1 have been installed without any change on performance!!

Issue is still open and the solution proposed by autodesk was to reinstalled Inventor !!  We do not try it but what is surprising is that it's not an isolated case...   Something goes wrong with 2013 version !!

 

Regards,

John.

--------------------------------
Autodesk Product Design Suite Ultimate 2013
Win 7 Pro 64 bits SP1
Bi-Xeon E5520 (2x Quad-core @2.27GHz)
Quadro Fx 1800 768Mo GDDR3
6Go Ram DDR3 667MHz ECC
Employee
ChrisMitchell01
Posts: 378
Registered: ‎09-16-2005
Message 10 of 15 (489 Views)

Re: Inventor 2013 Service Pack 1.1 problems

01-16-2013 05:06 PM in reply to: Robafak

Hi,


Are you able to supply any additional information ?

 

  1. Exactly how were your templates defined with the problem ?
  2. Is it any faster on the second invocation of the File, New dialog compared to the first ?
  3. What sort of delays are you talking about here ? Seconds, minutes ?
  4. Does mapping a network drive instead of using a UNC definition also fix the problem, similarly to using a local drive ?
  5. How much data is in the folder one level above the templates folder ? If you create an empty folder above templates, does that also improve performance ?

We've had other customers who have noted a marked improvement in performance after installing SP1.1 update1 so this is a bit confusing, hence the request for more info.

 

Thanks,
Chris



Chris Mitchell
Inventor Customer Engagement Team
Autodesk, Inc.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Inventor Exchange Apps

Created by the community for the community, Autodesk Exchange Apps for Autodesk Inventor helps you achieve greater speed, accuracy, and automation from concept to manufacturing.

Connect with Inventor

Twitter

Facebook

Blogs

Pinterest

Youtube