Broken Tutorial Problem Fix: FYI

[ozstang65]

Hi All,

I was having a problem on one of my machines (2008 Pro)that wouldn't open the tutorial section of help, as well as other (what turned out to be) scripting issues within the help menu. I searched for ages, but couldn't find any info on this forum that referenced the problem.

After a few hours of searching I came across this article and did what it said. Now everything's working. http://support.microsoft.com/kb/823451
Find the bit where it says to delete a certain registry key and do it.

I have only just done this so I can't confirm if it stuffs anything else up, but it sure does fix the help menu problem. Hope it saves someone some time.

[Anonymous]

ozstang65,

Often, as a first pass for help related scripting we will suggest the
following:

- Delete all Temporary Internet Files in IE (Tools>Internet Options>General
Tab)

- Check your IE security settings. The "Scripting" settings for Internet,
Local Intranet, and Trusted Sites should be set to enabled or prompt.

- Make sure that you have the latest Microsoft Updates installed.

- Re-register html help control:
1) Go to Start > Run
2) At the Run dialog, type the following:
regsvr32 C:\Windows\system32\hhctrl.ocx

If your system does not find the ocx control at this location, try doing a
search for it on your C drive.

There are certainly registry entries that could come into play but we try
not to resort to suggesting that you edit the registry as your first course
of action.

--
Gary R. Smith
Autodesk Manufacturing Solutions Division
Technical Publications - Subject Matter Expert
Portland, OR
2.33GHz 2GB IBM ThinkPad T60p; XP pro SP2
ATI Mobility FireGL V5250 driver: 8.293.1.0

[ozstang65]

As the owner of a computer business, you can rest assured that I had already tried everything that you mentioned, as well as quite a few others!

All I can say is that what I did, worked.